CIMB Group is a leading ASEAN universal bank. It is known as the largest Asia Pacific investment bank and the world’s largest Islamic banks. This CIMB is headquartered in Kuala Lumpur, Malaysia in 1924. The founders of this group were Kheng Chiang Wee and Kheng Whatt Wee. CIMB Group is the fifth largest asset banking group in Southeast Asia. This organization has about 42,000 staff and 13.5 million customers in 2012. In addition, CIMB Group owns 1,080 retail branches in many countries such as Malaysia, Indonesia, Singapore, Thailand and Cambodia.

CIMB Group provides different kind of banking and financial services to different entities which included individual, business or corporation. The banking and financial services have consisted of consumer banking, commercial banking, wholesale banking, corporate banking, Islamic banking, treasury and markets, Group Asset Management and Investments (“GAMI”) and many more. Consumer banking offers deposit accounts, loans, personal financing, credit cards, wealth management, investments, remittance, foreign exchange, and mobile banking. Deposit account can be divided into current, saving and fixed account. The Commercial banking always help small and medium enterprises by giving several Islamic banking solutions to overcome their problem. Group Asset Management and Investments provides asset management franchise with some main operations in Malaysia, Indonesia, Singapore, and Thailand.

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CIMB Group operates under several corporate entities. The corporate entities have included CIMB Investment Bank, CIMB Bank, CIMB Niaga, CIMB Thai, and CIMB Islamic. CIMB provides investment banking services, asset management and private banking franchise. CIMB Bank, CIMB Niaga and CIMB Thai act as consumer bank and corporate banking franchise in different countries. CIMB Bank is located in Malaysia, Singapore and Cambodia. CIMB Niaga is located in Indonesia while CIMB Thai is in Thailand. CIMB Islamic is an Islamic banking franchise which followed by Shariah principles. CIMB Islamic operates in the form of dual banking model.

There are many branches of CIMB Bank in Melaka. For examples, Air Keroh Branch, Batu Berendam Branch, Bukit Baru Branch, Jalan Bendahara Branch, Jalan Hang Tuah Branch, Jalan Simpang Empat Branch, Jasin Branch, Masjid Tanah Branch, Taman Cheng Perdana Branch, Taman Melaka Raya Branch.

However, we choose CIMB Taman Melaka Raya Branch as our research. Hence, we will focus more on this CIMB Taman Melaka Raya Branch. Basically, the working day for this CIMB branch is 5 days which is from Monday to Friday. The operating hours for Monday to Thursday is from 9.15am until 4.30pm while the operating hour for Friday is from 9.15am until 4pm. This branch is located at Taman Melaka Raya and its address is No 188, Taman Melaka Raya, Off Jalan Parameswara, 75000 Melaka. The contact number is +606-2848960 while fax number is +606-2830582. We can check any information from its website of http://www.cimbbank.com.my to get any latest or updated information. If customers got any problem they can straight away email to [email protected] to solve their problem as soon as possible.