Enterprise IT Strategy PlanUniversityStudentIdCourseDateEnterprise IT Strategy PlanExecutive summary My chosen enterprise is food truck business. It operates in the food industry. The major products of the enterprise include ice cream, hot dogs, and sandwiches among other restaurant food truck items of different cuisines. The intended market includes the working class people who do not have time to prepare food. The people working under tight schedules are the major focus of the business as the company offers food solution. The major business focus of the enterprise is to compete well in the food industry.
This will entail coming up with onboard kitchens for preparing food from scratch. The corporate culture of the food truck includes maintaining quality and good relationship with the customers by providing products that are in line with their interests. The ethical framework of the enterprise is ensuring that the health policies are kept and preparing food that is not harmful to the health of the customers.
For example, the management of the company will cooperate with suppliers to ensure high-quality food materials. The IT value chain of the enterprise is crucial in helping the company achieve competitive advantages in the market. For example, through IT the company is likely to reduce its costs of operating hence increasing profitability (Baltzan and Phillips, 2008). Besides, innovation and creativity in the food preparation and service delivery can be achieved through investing in information technology. The technology governance plan The Information Technology governance that is effective always sustains and also focuses on the actions which are necessary for improving performance as well as achieving the required outcomes. Therefore, the IT governance program in Food Truck will contain clear goals and outcomes that are well defined and related to the strategic goals of the company. Moreover, the first action which will be taken when making a governance program for Food Truck is defining the needed outcome from the governance and articulating the governance scope (Liang, et al.
, 2007). However, the common challenge which is usually faced in the process of making governance program is the organizational focus pertaining the compliance of the developing governance with the right requirements. Even though the compliance of the developing governance with these requirements is important, in case it focuses only on the company program it is likely to result in an unreal value of the firm. The technology governance plan for Food Truck entails the following steps: 1.
Identifying key decisionsThe management of the business will ensure that key decisions are identified to guarantee proper technology governance. The governance of IT revolves around making decisions pertaining how the IT investments support the company`s strategy. The initial step which is taken in the development and assessment of governance framework is the identification of decisions that the company is supposed to make pertaining IT to realize its outcomes (Thomas and Vom Brocke, 2010). In addition, in the process of identifying the decisions, the responsibilities, as well as the roles of the individuals who are accountable for the decisions, are still identified. 2.
Acquisition The food truck business needs to ensure major decisions concerning the information technology are evaluated before starting the acquisition process. After the identification of the major decisions, the management provides assistance through exploring alternative courses of action by determining effective measures which are applicable. Also, the business will put into consideration various aspects of the company which includes; cost, performance, schedule and assessment risk such as technical maturity. However, in case the information is not available, the executive sponsors assist the decision makers by providing them with the correct information through prediction.
3. Designing governanceThe governance process of the food truck business will always be driven by individuals who are empowered with the power of making the main decisions. Moreover, the process of governance is likely to be more effective when it reflects on the firm`s culture and involves the operational management processes (Fitzsimmons, Fitzsimmons, and Bordoloi, 2008).
However, the governance process can be designed to fit its purpose by matching the strategic goals of the organization with the maturity level of governance. 4. LeadershipThe management of the food truck business will ensure effectiveness in the decision-making process.
An effective decision making pertaining IT governance always depends on good leadership. Therefore, the governance process requires an individual who has the power to make good decisions. Also, the governing board members and other company stakeholders can be involved in the governance process to provide direction (Thomas and Vom Brocke, 2010). However, changing leadership in the governance process is a major challenge in sustaining a governance program. 5.
Use The use of information technology will entail participation in the IT governance in the food truck business. It involves company members who are decisive and also collaborative. Moreover, it is necessary to define the responsibilities as well as the roles of members during the participation to match the needs of decision making with the accountability level of membership. In addition, the IT governance members should always view this participation as meaningful and also valuable. 6. Structure The structure of the IT governance will provide the governing bodies with the power to make repeatable criteria of making decisions and also for preparing company charters.
In general, there is always a wide range of decisions that are required to be made pertaining the use as well as the investment of Information Technology (Liang, et al., 2007). Therefore, the decisions which are made pertaining the company determines the governance structure.Figure 1: showing the structure Source: Liang, et al., (2007).7.
Management The management of information technology will be provided in the food truck business to ensure it is successful. The governance process of the IT is supposed to be repeatable to make the governance board meetings meaningful. In addition, it is necessary that all stakeholders should be aware of various reasons as to why certain decisions are made (Peppard and Ward, 2016). Therefore, the governance process needs some discipline such as a written criteria for making a decision.8. Supporting resources. The management of the food truck business will provide the necessary environment for ensuring proper governance of technology. The supporting resources are of great importance in making the IT governance successful since they usually make discipline to be a reality.
Also, the supporting resources make the IT governance of the company to be purposeful. Sometimes, the firm may find the governance to be burdensome due to inadequate supporting resources. Moreover, some of the governance support include the governance coordination which deals with coordinating activities and the governance execution that revolves around meeting scheduling and maintenance of decisions.9.
Security of the information systems Food truck business will ensure security by establishing standards that are to be met in the governance process. The governance members should come into an agreement pertaining the standards as well as the principles which provide guidance on behavior and also that guides the establishment of culture which is conducive for good governance (Fitzsimmons, Fitzsimmons, and Bordoloi, 2008). Importantly, the principles assist in making sure that the decisions made are consistent.
10. Performance measures Food truck business will ensure proper performance measures are in place. Businesses find it hard to measure the performance of its IT governance programs since the programs focus on the project goals instead of functioning within the framework of the governance goals. Some of these performance measures which aim at improving the IT governance process include the policy environment, IT investment decisions and also raise in IT innovation. A systems acquisition plan The Food Truck business will set budget and a component list which is essential in making its system to work efficiently.
However, setting this budget usually requires various courses of action. The first course of action is deciding whether the firm should create its system software or simply buy. However, even though the customization options of an already existing software tends to be limited, it is most preferred because it is cheaper and also it saves time. Moreover, in case the pre-existing software does not provide various options that are essential for the system blueprint, then the firm is supposed to make custom software to meet those needs (Thomas and Vom Brocke, 2010). After coming to an agreement about purchasing a pre-existing software, the next step which will be taken is deciding where to buy the software from. Therefore, to make it easy for the IT governance members to choose where to buy, they should request a proposal.
The purpose of this proposal is to acquire information pertaining factors which the company should put into consideration when buying the software. However, in case the company already is aware of the software which it requires, the firm requests for a quotation to know the prices (Laudon and Laudon, 2011). The firm should consider every bid and prefer the one that has provided lowest price. Importantly, the preexisting software chosen should be in line with the company system. The system acquisition plan for Food Truck will entail different steps as discussed below: Step one: the Preliminary InvestigationThe preliminary investigation step is of great importance since it helps in determining whether the modification of the Food Truck system is worthy. Moreover, the main purpose of the preliminary investigation is actually to determine the problems which should be fixed and the most appropriate methods of solving the problems. However, in most cases, this step of preliminary investigation results into a feasibility report. The feasibility report assists in determining whether the new modifications made on the current system are compatible.
Step two: System AnalysisThe system analysis revolves around the investigation of the problem more detailed. Moreover, at this step, the major areas of interest is the analysis and the data collection. In addition, the collection of information pertaining the current system enables the analysts to get an idea about the real problem that affects the system and how the problem can be fixed. Consequently, the major outcome in this step of system analysis is groups of organized data pertaining the current system as well as the modified systems (Thomas and Vom Brocke, 2010).
In some cases, the case diagrams are usually used in the description of the target system from an external perspective. Also, the class diagrams are used to give an overview of the target system. Step three: System DesignThe system design deals with the specification of analyzed data in terms of its outlook and also its performance. Moreover, the system design is usually developed basing on various essential tools. For instance, one of these key tools is the data dictionary that describes all the features of a system`s data.
Other essential tools which are used by the system analysts are diagrams that describe the characteristics of a proposed system. However, some of the system analysts make an argument that the improvement in technology has made it difficult for them to carry out their duties effectively. Step four: acquire The company management will determine the vendor who is supposed to get the quote. Moreover, the purchasing department makes use of the benchmark test in making their decision. The benchmark test refers to the systematic process which evaluates the software and also the hardware of a system (Peppard and Ward, 2016). Some of the determinants which are used in the benchmark test include the capability of the system to solve complicated scientific problems and the workload amount which the system can process. Besides, in most cases, the benchmark tests are usually provided via third-party organizations to test for the systems offered.
Step five: ImplementationDuring this step of implementation, after being subjected to thorough testing, the new system is usually installed whereby it plays a significant role in the production area. Other documentation such as the manuals and instructions which are essential in this system are still developed at this step. Also, training of the end users and the system administrators takes place during this stage (Fitzsimmons, Fitzsimmons, and Bordoloi, 2008). However, after the completion of implementing the new system, the old system can now be done away with completely. Step six: System MaintenanceAfter the implementation of the software, the software is subjected to a post-implementation review to evaluate the operations of the new system. Also, the post-implementation review helps in determining whether intended tasks of the company has been completed. Therefore, the system maintenance involves modification of the existing software by adding new features to it (Thomas and Vom Brocke, 2010).
Importantly, the system maintenance involves updating system to ensure that users use the software version which is up-to-date. Data collection plan The Food Truck business will begin by identifying various opportunities for gathering information and then making a decision pertaining the next steps to follow. The collection of data will assist the Food Truck to carry out both external and internal assessment to understand the external and internal happenings of the company. Also, the company employers will be given a particular direction to follow when exploring some issues and during the collection of data (Peppard and Ward, 2016). In addition, the Food Truck will be more flexible in terms of gathering information to achieve particular goals. Step 1: Define Goals The management of food truck business will provide clear information pertaining the above elements will result in a collection of data which is more accurate. The plan for data collection for the food truck business will involve the following;1.
A brief project description. 2. The particular data which is required.3. The rationale for gathering information. 4. The insight brought about by certain data.5.
Steps taken after the collection of data.Step 2: Defining the methodologyThe Food Truck improvement team will give a clear definition of the kind of data that is supposed to be collected and which methods will be used in the collection of the data. In addition, the improvement team will also determine the numerical value of the data to facilitate its measurement.
In the process of collecting data, the team will consult customers to check whether the data they have collected is similar (Laudon and Laudon, 2011). However, in case the data collected is similar, a comparison between the data should be conducted and then the best practices identified. Importantly, the improvement team will formulate which methodologies will be used in recording the data.
Step 3: Ensuring Stability Repeatability, Accuracy and ReproducibilityThe collection of data will be repeatable to confirm whether a similar outcome will be obtained by an operator for multiple times when using the same method of collection. In addition, the information will be reproducible in case the operators measuring similar items using the same equipment obtain similar outcomes. Moreover, the extent to which a measurement system will be accurate will actually be determined by the difference that exists between the observed average measurement and the standard value which is known (Limayem, and Cheung, 2008). On the other hand, the stability of the measurement system will be determined by the variation of the outcome obtained by an operator over a particular period of time. Importantly, the improvement team will be required to be cognizant of the various factors which may result into reduction in accuracy, repeatability, stability, and reproducibility since the reduction of these aspects can make the data to be unreliable. Therefore, it will be a good practice for the improvement team to test how the collection of data, as well as its measurement, will be carried out.
Step 4: Data Collection ProcessAfter planning and defining the collection process of data, it will be advisable for the data collectors to make sure that the plan is executed accurately. Moreover, during the process of collecting data, the Food Truck Company will be required to provide its team with training to create a common understanding pertaining the data collection process. For instance, the data collectors will be in need of additional preparations such as understanding the applicable guidelines, procedures and also definitions (Limayem, and Cheung, 2008). Importantly, it will be advisable for the company to provide a periodic oversight of the data collection process to make sure that there is no single shortcut followed. Also, all the new participants in the collection process of data will be appropriately oriented so as to preserve the aspect of consistency.Step 5: managing dataRegardless of whether or not the data collection, as well as the measurement systems, are stable, accurate, reproducible or even repeatable, the management of Food Truck will check whether the results obtained are in line with the criteria required. However, in case the results obtained do not meet the criteria needed, the company will analyze the possible breakdowns that may be existing and what is supposed to be done to them (Laudon and Laudon, 2011).
Importantly, the operational definitions, as well as the methodology, will be reviewed to avoid any misunderstandings pertaining the breakdowns.The information systems risk management plan The IT risk management is usually viewed as one of the system components of the broader enterprise risk management. Therefore, the establishment, as well as the maintenance of the Information-security management system, will act as an indication that the Food Truck Company employs the systematic approach to managing its information security risks. There are various methodologies which will be proposed for managing the IT risks (Fitzsimmons, Fitzsimmons, and Bordoloi, 2008). Moreover, the framework of the IT risks encompasses the negative effect of some of the operations as well as service delivery which can result in the reduction of the value of the company. The following are the steps that the management of food truck will put in place in the process of developing risk management plan.
Step 1: Prepare for the risk assessment processThe first step in the risk management plan for the information systems of the Food Truck business involves identification of the following; Purpose, constraints, assumptions and the scope of the plan. Also, the sources of vulnerability, effect and threat which will need to be addressed (Wetherbe, et al., 2007). The analysis approach, as well as the risk model used in the risk management plan, will be identified. Step 2: Conduct assessment (of each threat or vulnerability)At this step, the following aspects will be assessed;1.
The vulnerability in the system security which might result in breach event in security.2. The external or even internal threat that might affect the hardware or the software. 3. The possibility of event occurrence. Step 3: Communicate resultsThe appropriate method of communicating the results obtained to the company stakeholders will be determined.
Step 4: Maintain assessmentMaintaining assessment involves the following; updating the process as well as the scope of the risk assessment; identifying the environmental situations which need the risk assessment process and the modification of the risk assessment process when it is required (Fitzsimmons, Fitzsimmons, and Bordoloi, 2008). Mitigating information systems risk The management of food truck business will utilize the following strategies for mitigating the risks facing information systems. 1. Understanding the needs of usersThe customers of the Food Truck business have the power to either avoid or even accept various risks (Wetherbe, et al.
, 2007). Therefore, the company will maintain a close relationship with its customers to mitigate some of the system’s risks. 2. Looking for expertsThe Food Truck business will seek external experts to assist in various areas of specialty. Experts always possess knowledge pertaining the risk assessment thus they assist in risk mitigation.3.
Recognizing recurrent risks. The Food Truck business will identify various risks which keep on recurring to establish plans for mitigating them. Some of the mitigation approaches which the company will use to mitigate the recurrent risks include prototyping and experimentation (Wetherbe, et al., 2007). Disaster recovery and the business resumption planning process The recovery strategies which include the networks, wireless devices, servers, laptops, connectivity and also desktops will be developed for the system applications and information technology. However, the IT recovery priorities will be consistent together with the business recovery priorities (Peppard and Ward, 2016). Also, the IT resources which provide support to the time-sensitive business processes will still be identified.
However, the recovery time for any IT resource is supposed to be in line with the business recovery time. Importantly, the IT systems always require the recovery strategies for them to run smoothly. The recovery strategies put in place will ensure that the operations of food truck can resume in case of any risk disrupts the operational activities of the enterprise.ReferencesBaltzan, P., & Phillips, A. (2008).
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