Last updated: August 15, 2019
Topic: BusinessBusiness Operations
Sample donated:

Leadership and innovation

Part A: Organizational Culture and Change

Articles Assessed:

1.      PLANNING FOR INNOVATION AND CHANGE. http://www.uwm.edu/Dept/CUTS/bench/plan.htm. (2008).

2.      LFR : Social Research. Innovation and Change Management. Melbourne University. http://www.landfood.unimelb.edu.au/research/social/innovation/. (2008)

3.      Amanda Credaro ©1999, 2000, 2001. INNOVATION AND CHANGE IN EDUCATION. http://www.geocities.com/koalakid_1999/UNIVERSITY/change.HTM. (2008).

DISCUSSION:

Every single business entity in the present economy that is conducting their operations for the pursuit of profit or income has their very own individual operational strategy to govern and facilitate their cyclical operations and processes. These business organizations spend much effort and resources in developing their own unique operational strategy to maximize the potential of their business operations thus, promoting the progressive nature of their company.

However though, at some points during the development and implementation of the operational strategy of most business entity, the organizational management must make some trade-offs and/or sacrifices in the realization of better profit and attainment of better opportunity for the company. In this scenario, the decision-making body must weighed and realize all of the present options and acknowledge the most profitable choices on top of the less promising ones. In addition, trade-offs in the operation can also be encountered in scenarios where present resources must be released or removed to be replace by more productive and efficient ones. Thus, trade-offs in general manifest in scenario wherein a choice is involved regarding matters, both material and conceptual must released to give way for the entrance of better opportunity.

Trade-offs often occurs in the progressive plan of the company and the optimization of their production stages. For example, some companies choose to merge the production of two plants and shutdown the older one to minimize the expenses thus maximizing their potential profit. Another case is when executive committees choose to end up a certain supplier’s contract to take advantage of a cheaper and faster supply service. In both of the said scenarios, the company  choose to release a present option to give way to the development of the operational strategy which they have done because they see much more advantage with the other one on top of their other options.

Every company and organization has their own style of operation for conducting their business and converting resources of any form into practical and potential asset or revenue. In this aspect, their mode of processes and specifications of procedures are significantly particularly in their approach for efficient management of their own operations. In this same aspect that each organizations has their own specific operational strategy and incorporate them in their local processes attributed to how their managerial personnel will deal with their contemporary processes.

Consider a case where an operations manager was accounted for complaints regarding his discontentment with his superior’s management strategy that they do not listen to his suggestions and opinions and that they are only focused on preventing any waves. In addition, the complaining manager has also some issues that he has not been given any capital to improve operations. In this scenario, one can argue if the said business entity has an operational strategy. Also, one can think if there is anything else that can be done to address the said situation.

Indeed, every business has their own operational strategy including the business that was described in the previously given scenario. It is just a matter of whether their operational strategy includes approaches for considering suggestions an opinions coming from the managerial position. In addition, it appears that the said business’ operational strategy does not include providing capital for improvements through the managers. Thus, what should be done in the said case is to improve the current strategy of the said business to include the previously mentioned points. Giving rooms for suggestions for improvement is significantly beneficial for the business efficient process. By strategically distributing the capital, the management can promote improvement in the process for the operation’s optimum efficiency.

In the attempt of the company’s management to improve the quality of their business’ service and efficient improve their production, critical inspection of their workforce is commonly incorporated in their operational strategy. In this aspect, management particularly supervisors or others that have expertise in the said field are set to constantly monitor and evaluate the performances of their workers to see if they are proceeding in accordance to the preset standards. In this strategy, the management commonly has the upper hand in the scenario as they have the control when to schedule the inspection, how to proceed with the inspection and other pertinent details. However, another common notion has said that workers should be given more control over the inspection of their work. Ideally, this notion is based from the concept that the workers know more and probably all of the details and issues that should be noted in their works particularly the standards they have to meet. How virtuous this approach’s aims are though, it still has its own pros and cons that can significantly affect the business operations and the quality of their output.

Positively, giving the workers more control over the inspection of their work is indeed beneficial as they are more likely to see improvements in the standards and their operations. Also, they are likely to become much more familiar or probable expert in their work as they are practicing them in closer proximity and in everyday basis. On the negative side though, implementing the said approach can result to biased system in the operation’s inspection resulting to detrimental consequences. Instead of improving the operations system, the said approach can be more likely to cause the decline in the quality of the product as they can freely negate the standards or proceed with in a substandard course. Thus, it is more recommend to set the matter of control over the inspection procedures to the management party however though, their process must incorporate an open policy regarding suggestions and opinions from their worker regarding improvements and developments.

Part B: Nature of Innovation and Change

Articles Assessed:

1.      Stephanie Monjon. (2008). The nature of innovation and the origin of technological spillovers. http://ideas.repec.org/a/bxr/bxrceb/y2003v46i3p87-106.html. February 24, 2008).

2.      Innovation Catalyst. (2008). The Nature of Innovation-Part 1. http://opensourceinnovation.wordpress.com/2007/05/29/the-nature-of-innovation-part-i/. February 24, 2008.

DISCUSSION:

Every business entity has their own particular operational strategy on how to deal with the details and issues regarding their business process that includes their planning approach, asset and capital management and the maintenance and promotion of service quality. The said operational strategy also includes service management, improvement, and delegating the important tasks and responsibilities in the business operations. In this aspect, it is significantly important for the success of the business to have this operational strategy efficiently manage and planned out to appropriately handle all of the pertinent issues discussed.

Consider the scenario of a certain business operating in the line of barbershop that has some complicated issues regarding their delegation of services tasks with their workforce and their aggregate planning considering the operational periods and business cycles. By critically analysis the common customer cycles in their business operations, their management can have a relevant concept regarding their operation’s idle periods and busy schedule. However, this information also detailed that their current operational strategy is ineffective with their business cycles thus, another operational strategy must be implemented.

In this strategy, their management can include approaches such as managing their workforce schedule such as lessening the work periods in their idle schedules and employing additional labor for their peak periods. In addition to this, their management can also consider offering schedule service appointment for their frequent customers to efficiently manage their service periods. With this approaches, the operational strategy of the said business entity can be significantly improve for better service quality and more revenues and income.

Part C: Organizations Resisting Change

Article Assessed:

Bob Rue, MS. (2006). MYERS RUE Training & Consulting. http://www.myersrue.com/pdf/res2change.pdf. (February 24, 2008).

In this article, the educational institution likely decided to take lesser chances in making a change. The idea is that they were more concerned of having to deal with the adjustments that they are naturally to be involved with. It could be noted that they are less able to see the benefits of the possible changes that they are supposed to take notice of for the sake of the progress of the entire situation. Likely, it could be noted that the institution’s progress could have been pursued if the changes actually have been applied further. Most likely, the possible procedures that could have been implemented for furthering the changes could include using more effective leadership that would likely host the new system. To be able to garner such new system of leadership, training could have been hosted well. With the said process applied, it is then expected that the changes would have been much easier to deal with.

 

Part D: Corning’s Five-stage Gate Process

Articles Assessed:

Anthony Oshiotse, Richard O’Leary. (2007). Corning creates an inclusive culture to drive technology innovation and performance. http://www3.interscience.wiley.com/cgi-bin/abstract/114186564/ABSTRACT?CRETRY=1;SRETRY=0. (February 24, 2008).
Dr. Robert G. Cooper. Optimizing the Stage-Gate Process What Best Practice Companies are Doing. This article was published in Research Technology Management (Industrial Research Institute, Inc.) Volume 45, Number 5, 2002. http://www.eicc.edu/internal/chancellors_initiatives/innovative%20team/Best%20Practice%20Part%201.pdf. (February 24, 2008).
Bernice L. Rocque, PMP, President, Three Houses Consulting LLC. Walter A. Viali, CSQA, PMP, Principal Consultant, PMO to Go LLC. At the Stage Gate: Critical Questions for IT Project Sponsors. http://www.3houses.com/docs/PMI%202004%20Proceedings%20Paper%20FINAL.pdf. (February 24, 2008).
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From this particular presentation, it could be observed that the five stage-gate of Corning leads to the understanding of the different stages of launching changes in certain business organizations. With the five stages, it could be observed that leading change consists of different issues dealt with in consideration for the sake of the whole organization’s progress.

DISCUSSION:

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Corning’s five stage-gate primarily explains the major issues that connect the business organizations with the possibility of the changes that are naturally involved in the progress of the organization later on. The constancy of the matter actually makes possibility of any organization in the industry progress much faster for the sake of the organization as well as the society’s improvement.

Part E: Everett Rogers’ Diffusion of Innovation Theory

Articles Assessed:

Walter Bagehot Physics and Politics. (2006). Diffusion of Innovation Theory. http://www.ciadvertising.org/studies/student/98_fall/theory/hornor/paper1.html. (February 24, 2008).
Greg Orr. (2003). Diffusion of Innovations, by Everett Rogers (1995). http://www.stanford.edu/class/symbsys205/Diffusion%20of%20Innovations.htm. (February 24, 2008).
Stephanie Vanderslice. (2003). Listening to Everett Rogers: Diffusion of Innovations and WAC. http://wac.colostate.edu/llad/v4n1/vanderslice.pdf. (February 24, 2008).

The systems approach based from the diffusion of innovations theory of Everett Rogers actually show how much globalization actually makes an impact on the different organizations around the world today.  The processes of applying such systems in the business industry are further discussed within the paragraphs that follow.

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·                   Planning

This involves the strong ability of the person to pre-arrange the activities that are about to take part in the whole year appointment of the educational institutions that they are working for. The constancy of the work that is required by planning is the main function that a manager performs. By being able to plan, a manager becomes highly trusted by the organization to render fine and directed service to the clients of the organization.

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·                   Organizing

This usually involves the people force, which includes the faculty members as well as the non-teaching staff of the company. The manager is expected to have direct influence and connection with the people that are working hard for the organization. His ability to control the activities that the personnel should complete could help in the organization’s systematic structure of hierarchy.

·                   Directing

Making it clear that the personnel are assigned to do certain tasks, the managers are supposed to complete a schedule of appointed tasks for each individual who is a part of the organization.

·                   Controlling

Checking the works accomplished by others against the plans or standards as well as adjusting the new developments or unforeseen circumstances is necessary for a manager to observe. In this way, he would be able to further control the organization’s activities.

Managing is a skillful job that requires a person to have his own operating skills. His ability to correlate with the subjects that he ought to manage is highly given importance by the organization. This is the reason why managers are considered the main foundations of the people force of each organizational system. Usually managers are the ones who are assigned to take the position of the ‘leaders’ of any working team. Hence, to be able to become a fine manager, there are necessary skills and characteristics that are needed for a person to be a competent manager.

Upon learning the essential factors that contribute to better managerial skills as well as the effective application of two major leadership theories that are referred to by one of the interviewees to be an essential part of management, the author of this paper is able to understand the importance of management and leadership in a better view. It has been further learned by the author of this paper that the role of managers and leaders in an organization is indeed essential for the institution’s existence in the society. Organizational administrators and owners give managers a high regard. This is the reason why it is essential for them to take their own place in providing their institutional subordinates with the ample service that they deserve from the managers. Certainly, through further studies and observation, the management systems could be well defined and further developed for further managerial progress. Certainly, this study has equipped the author of ample knowledge that would naturally help him understand that to be able to become a competent manager, one must be able to effectively utilize the resources of the organization. By doing so, he would be able to come up with the best possible results and benefits not only for the staff of the institution but also for the organization itself. Managerial competency indeed does not only depend on the individual performance that one portrays, on the contrary, it relies on the ability of the manager to co-relate and co-exist with his subordinates in a harmonious relationship.

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