Communication establishes relationships and makes organizing possible. The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. In organizational contexts, messages typically have a definite objective: to motivate, to inform, to teach, to persuade, to entertain, or to inspire. This definite purpose is, in fact, one of the principal differences between casual conversation and managerial communication. Effective communication in the organization centers on well-defined objectives that support the organization’s goals and mission. Supervisors strive to achieve understanding among parties to their communications.
Speaking about means of communicating with employees I cannot perceive a primary one between verbal communication and nonverbal. I consider both of these types very important for successful management. These types of communication should be used together because they fill up each other and make communication professional.
In day – to – day interactions managers use different managerial styles. There are six of them: coercive, authoritative, affiliative, democratic, pacesetting and coaching. From my point of view the democratic managerial style should be regarded as a primary one because it is based on the group consensus. The group consensus is a keystone of successful teambuilding. And coaching managerial style can be regarded as a secondary one. It is also vary important because successful work depends on the professional level of employees. That is why every manager should be interested in professional growth of his/her employees.
In today’s organization, building and sustaining a competitive advantage requires a new type of leadership at all levels, not just at the top. Twenty-first century managers must lead as visionaries and entrepreneurs, mentors and change agents, team builders and servant-followers. To succeed, they must increase competitive advantage, improve customer service, nurture a diverse workplace and meet unprecedented global, ethical, and business challenges. Leadership success depends on developing and using the skills that move organizations and people forward toward these common goals and objectives.
The various leadership types can briefly be described this way:
· Principle-centered leadership is focused on the principles rooted in the unchanging laws that govern human and organizational effectiveness;
· Character-based leadership is rooted in the belief that principles are not complete by themselves in leading people to greatness. Often principles kept for a long time becomes character. Character in this regard refers to ones moral and ethical structure;
· Value-based leadership focuses on adding value to the entire process.
Leadership is closely connected with teambuilding. In the late 80s and 90s, ‘Team Building’ has been recognised by many companies as an important factor in providing a quality service and remaining competitive. Team building is a process of enabling the team to achieve that goal. There are some stages involved in team building:
· To clarify the team goals;
· To identify those issues which inhibit the team from reaching their goals;
· To address those issues, remove the inhibitors and enable the goals to be achieved.
What is a team? A team is a group of people working towards a common goal. Characteristics of a high-performance team: participative leadership – creating an interdependence by empowering, freeing up and serving others; shared responsibility – establishing an environment in which all team members feel responsibility as the manager for the performance team; high communication – creating a climate of trust and open, honest communication; future focused – seeing change as an opportunity for growth; focused on task – keeping meetings and interactions focused on results; creative talents – applying individual talents and creativity; rapid response – identifying and acting on opportunities.
It is the supervisor’s job to build and maintain an effective team. Successful supervisors realize that all groups go through development phases, but the most productive teams go through the phases quickly to reach the peak performance. Supervisors, as team leaders, share information, trust others, surrender authority, and understand when to intervene. They participate in setting objectives, defining roles, and managing processes, such as time, disagreements, and change. Leadership is a keystone of successful management.