Management SBI questions
1) Once I was involved in a disagreement with a team mate when we were carrying out a project to find a solution to rampant thefts by employees in a restaurant. I used my interpersonal skills to tactfully bring him into buying my idea i.e. through persuasion and explaining the benefits to result from my idea.
2) One day I failed to submit a report on costs of doing business on time to my supervisor. He reprimanded me for the mistake. I apologized for the mistake and promised to hand it in by the next five hours which I did.
3) While working on project on introduction of management information systems in company, one of my workmates was too slow to complete his assignment in the expected time. His part was a prerequisite to my duty and as such I informed the manager about the issue. The manager acted with speed by giving a warning letter to my colleague. I disagreed with the manager’s action arguing that since this was my colleague’s first mistake, the manager should have first sought to know what was the problem
4) In a team of ten students we were discussing alternative methods of financing a class trip to a National park. According to Futrell (1998), various members of the team have different ideas. In a situation like the one I was facing I assumed the role of the leader and led my colleague to agree on one alternative through compromise.
1) Before coming up with a decision several steps are followed:-
(i) Identifying and clarification of the problem
(ii) Getting information
(iii) Evaluating the evidence
(iv) Considering alternatives and implications
(v) Choosing and implementing the best alternatives
2) Identifying and solving small problems is quite essential since it prevents occurrence of bigger problems. My example includes a case where by as a supervisor I observed a leaking tank which I had repaired before it lost all water costing the company great loss and inconvenience. Another one is when I was a student I discovered a small problem with my performance in class and put much effort and passed exams excellently thus avoiding great failure in my academic work.
3) I was carrying out research on the effect of free primary education in a certain country. I interviewed many parents and other stakeholders in many parts of the country. This led to getting a clear picture of the situation or effects of free primary education.
4) Once as a supervisor, I was involved in punishment of an employee through sacking. Prior to passing the verdict I had warned the employee on three occasions and although I felt bad about sacking this employee I found that I had no other alternative for the good of the company.
5) One day in the absence of our supervisor a problem came up. The problem was that the production materials got finished. Normally the practice in the company was that it was the supervisor who could order for more materials. I decided to order the materials from the store and explained the reasons for doing that. I was later recognized as the employee of the month for not allowing production process to stall in the absence of the supervisor. I felt great for what I did.
6) I was once involved in performing a complex project. Steps that I used include the following:-
(i) Initial observation
(ii) Information gathering
(iii) Giving the project a title
(iv) Stating the purpose of study.
(v) Stating the hypothesis
(vii) Date analysis
(viii) Conclusion and recommendation.
The outcome was satisfactory. Sampling would be broadened to come up with a huge population for carrying out the research.
7) The most complex project I was involved in was carrying out research on prostitutes infected with HIV/Aids. My role was data collections.
1) When I joined high school I encountered many changes in my life. One of these was that I was joining a boarding school for the first time in my life and I had been used to life in the home with other family members. I accepted the change with some internal resistance but eventually got used to it with the hope of seeing family members when I when I went home for mid-term break.
2) When I got a job at Coastal town, I had problems bearing with the hot weather down there. I had no alternative other accepting the reality. The change in weather transformed my dressing style.
1) When I did my work according to the set standards, I was too excited at my achievement, I was motivated by the fact that I am able, I was created room for appreciation by my supervisor. On the other hand when my work was below standards, I was displeased but promised myself that I could perform better.
2) One time when I was a supervisor in a restaurant my sales target was missed. Unhappy with the scenario I decided to do a thorough marketing in order to achieve better results.
3) My standards in school both in High school and University were to be an A-student. To meet the standards I did my work accurately, fast, and with great dedication.
4) At one in the University I differed with my lecturer on the criteria used to mark an exam. I lodged a complaint in a polite manner for an exam I had been given a retake.
1) Some examples of satisfying experience in job are: I was given a challenging task which I accomplished on time; I was given a reward after performing a certain task fast enough.
Some dissatisfying experience on the job: one day our manager spoke against informal groups in the organization. The supervisor ignored my idea when we were trying to solve a certain problem.
2) While working as supervisor there were bills to pay a meeting of staff to be addressed, duty roster to be planned at the same time. I had to prioritize the issues and first I addressed the staff meeting. When I later did the other things I discovered all had been done well.
3) There are several ways to make a job rewarding or easier:-
(i) Giving challenging tasks with necessary resources.
(ii) Listening and communicating effectively
I learnt this through being given responsibilities and left on my own to act. I have also seen the importance of listening and communicating accurately.
PLANNING AND ORGANIZING
1) Priority is given to most urgent work which could be based on deadline, cost, and relevance. For example cleaning a restaurant should be done before service time begins.
2) I once had four assignments due on certain a Monday morning.
I decided to first do the toughest assignments then the simpler ones later.
1) One day in Biology class, the teacher gave the spelling of the word “homogenous chromosomes”, many student did not get the spelling of the words. I had keenly listened to the teacher and I got it right. This ascertained Guffey’s words (1996) that listening is key to effective communication.
2) Presenting a speech to a small group of my classmates in college I had a fascinating experience. I had planned my speech well and delivered it with great eloquence that I almost got a standing ovation when I concluded it.
CUSTOMER SERVICE ORIENTATION
1) While working in a restaurant as supervisor I encountered an irate customer who had waited for the waiter to bring his food for over 30 minutes instead of the stated 20 minutes. I tried to cool down the customer and gave him a complementary of a glass of juice. I asked the waiter to perform the remaining part of service with efficiency. The guest finally left the restaurant happy promising to come back later.
1) Working as a casual in a steel manufacturing factory I encountered a colleague who argued against everything that anybody else proposed. I volunteered to convince him that even other people’s ideas matter. I convinced him by talking to him kindly until he discovered that controversy could not take him any where.
2) I once worked with a certain employee who disliked me as a supervisor. Instead of portraying any hatred to the employee I instead loved the him. I later called him and asked him what his problem was and why he hated me. He confessed his hatred and promised to cooperate with me.
Futrell, M., Charles (1998). Sales Management: Teamwork, Leadership, and Technology, 5th
Edition, The Dryden Press.
Guffey, M.E (1996). Business Communication: Process and Product, 2E Cincinnati:
South-western college publishing.
“3 common types of supervisor and how to interact with them”. Available at:
www.ivrop.org/ace/images/employability%20handouts/Good%20worksite%20relations.htm accessed on June 19, 2007.