In India, Railways play a critical function in the socio-economic life of the state. Today, the figure of domestic every bit good as international travellers is increasing with an addition in the disposable income of Indians. To back up the increasing traffic of travellers even Indian Railways have come out with few programs over last 10-15 old ages. They are seeking to construct their touristry wing every bit good but still travellers are non cognizant of the assorted enterprises taken by Indian Railways. Indian Railways have a wholly new flying to manage this i.e.

Indian Railways Catering and Tourism Corporation ( IRCTC ) .The first aim of the undertaking is to convey awareness by planing the selling program for them. This will be used all over the state to advance rail touristry.The other aim of the undertaking is to happen the feasibleness of new path which they can venture into.

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This would necessitate both fiscal and operational scheme.The concluding deliverable for the MRR would be a combination of both the schemes mentioned above for Indian Railways to showcase the selling program and advantages and hazard for puting in the new paths.

Aims of the survey

The aim of this survey is as follows:To analyze Indian Railways particularly tourism manus of it.To analyze altering touristry form in India.To analyze current IRCTC touristry program.

To understand the demographics of tourerTo urge a selling scheme for already present programsFinding new path which IRCTC could venture.To develop fiscal and operational program for this new path.To urge a program for the execution of above scheme.

Hypothesis of the MRR

In India, Numberss of tourer are increasing every twelvemonth due to increase in the disposable income. Railway has a touristry flying which tries to fulfill the demand of these tourer but still general populace is non much cognizant assorted enterprises taken. Tourist are still viing with the general traveller to acquire a place in rail alternatively of choosing for assorted other particular offers provided by rail touristry. We have an chance to get down new path and advance both old every bit good as new paths by explicating a selling program for this.

Scope and Restriction


This survey would assist in advancing rail touristry in India.

Besides this would assist them to bring forth excess gross by embarking into new paths. It would assist to fulfill the current increasing demand for transit by tourer.


MRR would take certain part based on selected parametric quantities to seek for new paths and to get down with the selling program for the same. This choice does non intend that IRCTC would be willing to portion all the information for the undertaking.MRR would merely cover in highlighting and depicting of import benefits associated with start of new paths. It would non cover fiscal and operational inside informations of it.

The fiscal program would necessitate ratings of new scheme. Restrictions in informations might take to ratings based on premises and theoretical account.However both clip and resource did non allow embarking into a survey of other Railway systems in item except through what was available on Internet and locally available article on the topic.

Chapter 2: Brief overview of planetary Tourism Industry


Tourism is travel for assorted intents like recreational, concern, leisure or pleasance. World Tourism Organization headquartered at Madrid defines tourers as people “ going to and remaining in topographic points outside their usual environment for non more than one back-to-back twelvemonth for leisure, concern and other intents ” .

In recent times touristry has been recognized as an of import societal and economic phenomenon. At the World Conference on Tourism held in Manila in 1980, the importance of touristry and its widespread effects were recognized in the Manila Declaration on World Tourism, which stated, “ Tourism is considered an activity indispensable to the life of states because of its direct effects on the societal, cultural, educational and economic sectors of national societies and on their international dealingss ” .There are three signifiers of Tourism as per United Nations as follows:Domestic Tourism – When a occupant is going in its ain state.Inbound Tourism – When Non-residents are going in the given state.Outbound Tourism – When occupants travels to another state.


In earlier times, rich uses to go to distant parts of the universe, to see great edifices, plants of art, A learn new linguistic communications, and see new civilizations and to savor differentA culinary arts. The wordA touristA was used by 1772A andA tourismA by 1811.

A In 1936, theA League of Nations definedA foreign touristA as “ person going abroad for at least 24 hours ” . United Nations in 1945 have amended this definition by including a maximal stay of six months.United Kingdom was the first state to advance leisure travel which was associated with Industrial Revolution due to increase in Industrial population. This comprise of new in-between category at that clip. This theoretical account was so replicated in France, Continental Europe, and south Pacific Asia and easy in other parts of universe.Mass touristry was developed with the development of engineering and substructure, leting tourer to travel about in the universe with easiness.

It was developed merely due to new development in conveyance system around the universe.

Tourist Destination statistics

The planetary touristry market is really concentrated at the top terminal ; 45 % of the world`s international reachings in 2010 are accounted for by the top 10 states. However the hereafter trends show a major displacement in the portion of tourer reachings from developed European economic systems to emerging Asiatic markets.Following is the ranking of top finishs as per United Nations World Tourism Organization as per different classs:International Tourist reachings by state of finish as of 2011France – 80 MillionUnited States – 62 MillionChina – 58 MillionInternational Tourism receipts as of 2011United States – $ 116 BillionSpain – $ 60 BillionFrance – $ 54 BillionMost visited metropoliss by international tourer reachingParis ( France ) – 15.

6 MillionLondon ( UK ) – 15.2 MillionAntalya ( Turkey ) – 10.5 MillionGoldrush_big.


Beginning: Amadeus

The above diagram shows a research conducted by Amadeus which shows that there will be a dramatic alteration of travel spend with Asia-Pacific visitant reachings accounting for 22 % of planetary traffic and Asia-Pacific occupants stand foring 32 % of planetary travel spend in 2020. Although Europe will rule the touristry market overall but Asia-Pacific have shown a great betterment and is turning faster than other parts.

Economic Factors

Travel & A ; Tourism is one of the universe ‘s largest industries. In 2011 Travel & A ; Tourism contributed 9 % to the planetary GDP which values to more than US $ 6 trillion, and accounted for more than 255 million occupations. Travel & A ; Tourism industry is expected to turn by an norm of 4 % yearly over the following 10 old ages, taking it to 10 % of planetary GDP, or some US $ 10 trillion. It is expected that by 2022 Travel & A ; Tourism industry will account for 328 million occupations or 1 in every 10 occupations on the planet. As per a study Travel & A ; Tourism is a cardinal generator of employment across the European Union straight bring forthing 10 million occupations across Europe, well more than the automotive fabrication ( 3.2 million ) , mining ( 3.

6 million ) and fiscal services sectors ( 8.5 million ) . Employment is created in the sectors like transit services like air hoses, sail, cab, etc ; cordial reception services such as hotels, resorts, etc ; and amusement industry like amusement Parkss, casinos, shopping promenades, theaters, etc. Even Asia Pacific part is now puting money in Travel & A ; Tourism to picture same figures in their economic systems as good.Below is the diagram demoing how the part is made towards economic system and employment through Travel and Tourism ( T & A ; T ) .

It is divided into three parts i.e. Direct, Indirect and Induced.

Beginning: World Trade and Tourism Council research studyThe direct part of T & A ; T to GDP in 2011 was USD 1,972.8bn ( 2.8 % of GDP ) . The direct part of Travel and Tourism to GDP is expected to turn by 4.2 % dad by 2022. Entire part of T & A ; T to GDP was USD 6,346.1bn in 2011 i.e.

9.1 % of GDP and is expected to turn by 2.8 % to USD 6,526.

9bn i.e. 9.8 % of GDP by 2022.

Beginning: WTTC

Negative factors impacting touristry

Below are the factors which are impacting touristry in most portion of the universe:Terrorist menace is one of the biggest negative factors impacting touristry. Terrorist onslaught in London, US, etc has reduced the figure of tourer traveling to these states.

Besides there isA terrorist threatA toA tourer finishs, such as inA BaliA and several European metropoliss.Tsunami in Asia had affected touristry in most of the Asiatic states at that clip. Thousands of lives were lost including many tourers. Tsunami, Katrina and other cyclones in other parts have slowed down the touristry industry in their several states.Virus onslaughts like H1N1 influenza virus have affected the touristry in several states.Other factors like economic agitation and recession have affected the figure of tourer traveling for holiday.

Future Developments

Tourism is expected to turn at a rate of 4 % yearly and all this requires changeless development in the engineering and substructure. Tourists can be divided by and large as per their budgets and gustatory sensation therefore new different thoughts are required to draw tourer towards a state or metropolis. For illustration some people like to travel on a hill while some people like to travel out for a subject park. Therefore assorted developments were done to provide all the sections as per their demands.

Developments like air hoses have made it really accessible to go round the universe. International organisation WHO estimates that up to 500,000 people is on planes at any clip.Internet development has brought a new revolution in touristry industry. One can book tickets ( Rail, ship, air hoses, etc ) , plans, bundles, etc through cyberspace. One can easy acquire a customized bundle as per their demands on a chink of button.

Due to competition these website gives competitory monetary values which is ever good for the terminal client.

Sustainable Tourism

As the environmental status of the universe deteriorating every twelvemonth this is an effort by touristry industry to do as low impact on theA environmentA and localA cultureA as possible, while assisting to bring forth future employment for local people. The purpose of sustainable touristry is to guarantee that development brings a positive experience for local people, touristry companies and the tourers themselves. There is a difference between Sustainable touristry andA ecotourism. EcotourismA is a signifier ofA tourismA affecting sing fragile, pristine, and comparatively undisturbed natural countries, intended as a low-impact and frequently little scale option to standard commercial ( mass ) touristry. Purpose of Ecotourism is to educate the traveller, to supply financess forA ecological preservation, to straight profit theA economic developmentA and political authorization of local communities, or to further regard for different civilizations and forA human rights.A figure of states around the universe are dependent on Tourism and see Sustainable touristry as the of import vehicle for economic and societal development.

Sustainable touristry is visualized as taking to direction of all resources in such a manner that societal, economic and aesthetic demands can be fulfilled while keeping biodiversity, cultural unity, life support system and indispensable ecological procedures. ItA implies run intoing the demands of the present without compromising the ability of future coevalss to run into their ain demands. It is non merely the duty of authorities but it is the duty of all the stakeholders in touristry sector every bit good as the tourers to guarantee that what they are acquiring today is preserve for future coevalss to bask. All stakeholders are responsible to give a good quality of life to future coevalss and they should n’t make anything which would impact the lives of future coevals.For Sustainable touristry each state has to turn to assorted issues of policy-making, planning, direction and the engagement of the private sector and other stakeholders must be addressed in footings of chances for action and possible restraints that need to be overcome by conjunct attempts.Sustainable-Development.

pngSustainable touristry purposes to make a balance between the three factors mentioned above i.e. Social, Environmental and Economic factors without impacting the tourer ‘s outlooks from their travel. Sustainable touristry integrates touristry with other factors like economic and growing policies so as to cut down the negative impact mass touristry. Sustainable touristry requires affecting local community every bit good while developing any touristry program as they are the people who will acquire affected by any sort of development in their country. Murphy promoted the usage of an ‘ecological attack ‘ while implementing the sustainable touristry development procedure.

He considered both ‘plants ‘ and ‘people ‘ during the procedure. This is in contrast to the ‘boosterism ‘ and ‘economic ‘ attacks to tourism planning, neither of which considers the damaging ecological or sociological impacts of touristry development to a finish.

Chapter 3: Overview of Indian Tourism Industry


India is a immense land with a assortment of different vegetations and zoologies. Each topographic point has something new to offer. It has covered by Himalaya ‘s cragged part on one side and sea on the other sides. Tourism in India is one of the largest service industries. As India is a huge state so there are 1000s of finishs and each finish is a tourer topographic point in itself.

Whether you visit the tube, large metropoliss or distant countries of India, you will see something different and interesting alike. Besides, India is besides dotted with a figure of picturesque hills which draw tourers from universe over and supply a welcome reprieve from the bunco and hustle of metropoliss. For those who are interested in history and architecture, India has a figure of sites which have been designated as World Heritage Sites by UNESCO. You can acquire a all right glance of the water under the bridge epoch at these Heritage Sites.A UK and US tourers are among major tourer population that visit India. Most popular tourer finishs, in India, among Foreigners are Kerala, A Tamil Nadu, A Delhi, A Uttar PradeshA andA Rajasthan. Most popular finish among Domestic tourer is Uttar Pradesh, Maharashtra, Andhra Pradesh and Tamil Nadu.

Bing oldest provinces of India, heritage Sites and most significantly Pilgrimage Sites, attracts Domestic tourer.Harmonizing toA World Travel and Tourism Council, from 2009 to 2018, India will among top touristry finish, A holding the highest 10-year growing potential.A TheA Travel & A ; Tourism Competitiveness Report 2007A ranked touristry in India sixth in footings of monetary value fight and 39th in footings of safety and security. A 5000 twelvemonth history, civilization, faith and alternate medical specialty fascinates all sections of tourer. The focal point of the industry is on “ Atithi Devo Bhavah ” run, targeted at the inward foreign tourer. Translated literally it means “ Guest is God ” .Main attractive force to India is its cultural and geographical diverseness. It besides had a rich history and each part has its ain singularity which entreaties to big and diverse tourer base.

There are many tourist musca volitanss which come under UNESCO heritage. India provides heritage, athleticss, medical and concern. India has one of the largest and fastest growingA medical touristry sectors. Harmonizing to planetary hotel and cordial reception consulting house, HVS International, the strong public presentation in tourer reachings in 2005 can be attributed to a strong sense of concern and investing assurance in India inspired by:India ‘s strong GDP public presentationStrengthening of ties with developed universeReforms in air power sector which led to better connectivity with many states, andOpening of sectors of the economic system to private sector/foreign investing.Other factors are:Development of substructure by authoritiesIndia ‘s outgrowth as an outsourcing hubSuccess of “ Incredible India ” run and other touristry publicity stepsIndia ‘s turning acknowledgment as an exciting topographic point to see.

Ministry of Tourism

National policies are planned by the Ministry of Tourism. They are responsible for the development and publicity of touristry in India.

They are besides responsible for the ordinance of touristry industry every bit good as publicity of India as tourer finish to the universe. They have to take consideration from all the stakeholders in the sector to put to death any program or development in any of the parts. All the stakeholders involved in this procedure needs to work collaboratively to work swimmingly. Ministry is seting considerable attempt to advance new signifiers of touristry like eco-tourism, medical, athleticss, H2O, etc.A The Ministry of Tourism besides maintains theA Incredible IndiaA run.

As of January 2011, caput of the ministry is theA Cabinet Minister Subodh Kant Sahay.A IndiaA stole the spotlight at the World Tourism Mart 2011 inA LondonA by winning two planetary awards – World ‘s Leading Destination and World ‘s Leading Tourist Board, A Incredible India.

Economic Factors

Tourism contributes 6.4 % to the national GDP and 8.8 % to the employment in India. It is the 3rd largest foreign exchange earner in India. Travel & A ; Tourism ( T & A ; T ) directs part to GDP in 2011 was INR1,689.

8bn ( 1.9 % of GDP ) . By 2012, it is forecasted that it will turn by 7.6 % to INR1,818.5bn. This shows how much economic system can turn merely with the aid of hotels, tracks and other signifier of transit services ( excepting commuter services ) . Not merely this but it besides includes the other industries which are dependent on the tourer such as eating houses and leisure industry.

It is expected that by 2022 direct part of T & A ; T to GDP is expected to turn by 7.7 % dad to INR3,805.2bn ( 1.9 % of GDP ) . The Entire part of T & A ; T to GDP was INR5,651.0bn in 2011 ( 6.4 % of GDP ) and by 2012 it is expected to turn by 7.

3 % to INR6,062.3bn ( 6.5 % of GDP ) . Entire part is farther prognosis to lift by 7.

8 % dad to INR12,891.2bn by 2022 ( 6.5 % of GDP ) .% of whole economic system GDP

Beginning: WTTC Travel & A ; Tourism Economic Impact 2012

Direct T & A ; T generated by leisure travel disbursement ( inward and domestic ) is 73.8 % of direct T & A ; T GDP in 2011 ( INR3,335.

4bn ) compared with 26.2 % for concern travel disbursement ( INR1,181.3bn ) . Business travel disbursement is expected to turn by 4.1 % in 2012 to INR1,229.6bn, and rise by 7.6 % dad to INR2,562.2bn in 2022.

Leisure travel disbursement is expected to turn by 8.6 % in 2012 to INR3,622.3bn, and rise by 7.6 % dad to INR7,554.3bn in 2022.

Beginning: WTTC Travel & A ; Tourism Economic Impact 2012

Domestic travel disbursement generated 82.

2 % of direct Travel & A ; Tourism GDP in 2011 compared with 17.8 % for visitant exports ( ie foreign visitant disbursement or international touristry grosss ) . Domestic travel disbursement is expected to turn by 8.3 % in 2012 to INR4,009.9bn, and rise by 8.1 % dad to INR8,710.3bn in 2022.

Visitor exports are expected to turn by 3.5 % in 2012 to INR829.2bn, and rise by 5.2 % dad to INR1,382.6bn in 2022.

Beginning: WTTC Travel & A ; Tourism Economic Impact 2012

Below are the state rankings of absolute part for twelvemonth 2011. We can see that under direct and entire part to GDP India is ranked 11th and 12th severally which is a good ranking.

Compared to other Asiatic economic systems China is the lone state in front of India in ranking. If we consider employment parametric quantity so India is ranked as 1st for direct part to employment while 2nd for entire part to employment after China. If we see capital investing done with regard to other states so India is ranked at 4th place.These rankings are in absolute term but if we consider comparative value so India is manner behind its neighbours. It is ranked every bit 126th as entire part to the GDP. While part of touristry to employment is ranked at 102nd and capital investing at 97th. Compared to its competitory adjacent state it is a hapless ranking.

Degree centigrades: UsersDellDocumentsAIMMRRDocsContribution.jpgBeginning: WTTC – The tabular arraies provide brief infusions from the full WTTC Country League Table Rankings, foregrounding comparings with viing finishs every bit good as with the universe norm. The viing finishs selected are those that offer a similar touristry merchandise and compete for tourers from the same set of beginning markets. These tend to be, but are non entirely, geographical neighbours.Below is the long term ranking on the same parametric quantities as above.

If we analyze the rankings so we can see that it is bettering from the current comparative rankings.Degree centigrades: UsersDellDocumentsAIMMRRDocsLong term.jpgBeginning: WTTC – The above table high spots comparing with viing finish every bit good as with universe norm. It is a snapshot from WTTC state conference table ranking.

The viing finishs offer a similar touristry merchandise and compete for tourers from the same set of beginning markets i.e. geographic location.

Statisticss of Indian Tourism

In 2010, Numberss of foreign tourer reaching were 5.78 Million which shows the one-year growing rate of 11.8 % . This dual figure shows that the figure of tourer coming to India is increasing at a good rate because the planetary one-year growing is merely 6.

6 % while one-year growing of full Asia Pacific Region is 12.7 % . Although this one-year growing rate is relatively high but the portion of India in International tourer reaching is merely 0.61 % and India is ranked at 40th place.

We can besides see in the below chart provided by UNWTO that the inward touristry in Asia and Pacific part is traveling to turn faster than any other part of the universe. So this gives a batch of possible for Asiatic states to turn and develop their economic system via medium of touristry.Degree centigrades: UsersDellDocumentsAIMMRRDocsunwto_general_assembly_10oct2011_slide8.


Beginning: UNWTO

Maximum tourer comes from USA ( 16 % ) followed by UK ( 13 % ) and so Bangladesh ( 7.5 % ) . Delhi ( 34.5 % ) and Mumbai airdrome ( 20.5 % ) is the chief entry point for tourers coming to India. Below tabular array shows the intent of FTAs visit to India.Degree centigrades: UsersDellDocumentsAIMMRRDocs77.jpg

Beginning: India Tourism Statistic 2010

In 2010, peak tourer month was December while on the lower side was May.

In December there were about 11.8 % tourer and in May there were 5.7 % tourer merely. The below graph shows that extremum season were in Jan – March & A ; Oct – Dec in 2010. This is by and large consistent with the form in 2008 and 2009 besides.Degree centigrades: UsersDellDocumentsAIMMRRDocsMonth.


Beginning: India Tourism Statistic 2010

Peak months differ for states to states like for USA, Canada, Malaysia, Australia and Singapore, December was the peak month. For states like UK, Germany and Korea January was the peak month. For few states it is even August or July. But overall it is the winter season ( October-December ) where we see maximal FTAs in India i.

e. 31.1 % and lower limit in summer season ( April-June ) i.

e. 18.8 % .Of all the FTAs in 2010, Male FTAs accounted for 59.3 % while Female as 40.7 % . Over the last 15 old ages the per centum of female visitants has increased in India.

The tendency among the age group which we have seen in the inbound tourer was that maximal comes from the age group of 35-44, followed by the age groups of 45-54 old ages and 25-34 old ages. Minimum were in the age group of 15-24 old ages.Domestic Tourism:Along with International touristry even Domestic touristry is increasing at a good gait.

The compound one-year growing rate of domestic tourer visits to all states/UTs from 1991 to 2010 is 13.5 % . Below is the diagram screening year-wise domestic/foreign tourists visits to States/ UTs during 2000 and 2010Degree centigrades: UsersDellDocumentsAIMMRRDocsDomestic.jpg

Beginning: India Tourism Statistic 2010

Below is the figure demoing the per centum portion of Top 10 States/UTs in Domestic tourer visits in 2010. We can see that Andhra Pradesh, Uttar Pradesh and Tamilnadu itself comprise of approximately 55 % of the entire domestic tourer visit. In footings of foreign tourer Maharashtra is the province which is most visited i.

e. 28.5 % .Degree centigrades: UsersDellDocumentsAIMMRRDocsshare.jpg

Beginning: India Tourism Statistic 2010

Chapter 4: Conveyance Industry in India


Conveyance in the Republic of India is an of import portion of the state ‘s economic system.

Since the economic liberalisation of the 1990s, development of substructure within the state has progressed at a rapid gait, and today there is a broad assortment of manners of conveyance by land, H2O and air.India ‘s conveyance sector is big and diverse ; it caters to the demands of 1.1 billion people. In 2007, the sector contributed about 5.5 per centum to the state ‘s GDP. Public conveyance still remains the primary manner of conveyance for most of the population, and India ‘s public conveyance systems are among the most to a great extent used in the universe. India ‘s rail web is the fourth longest and the most to a great extent used system in the universe, transporting over 6A billion riders and over 350 millionA dozenss of cargo yearly.

Good physical connectivity in the urban and rural countries is indispensable for economic growing. Since the early 1990s, India ‘s turning economic system has witnessed a rise in demand for transport substructure and services. However, the sector has non been able to maintain gait with lifting demand and is turn outing to be a retarding force on the economic system. Major betterments in the sector are required to back up the state ‘s continued economic growing and to cut down poorness.

Primary Mode of Transportation

Railways.A Indian Railways ( describing grade IR ) is an Indian state-owned railroad endeavor, owned and operated by the Government of India through the Ministry of Railways. It is one of the universe ‘s largest railroad webs consisting a sum of 114,500 kilometers ( 71,147 myocardial infarction ) of path over a path of 65,000 kilometers ( 40,389 myocardial infarction ) and 7,500 Stationss.

IR carries over 30 million riders and 2.8 million dozenss of freight day-to-day. In 2011-2012 Railway earned INR104,278.79 crore ( US $ 18.87 billion ) which consists of INR69,675.

97 crore ( US $ 12.61 billion ) from cargo and INR28,645.52 crore ( US $ 5.18 billion ) from riders tickets. It is one of the universe ‘s largest employers.A The railroads play a prima function in transporting riders and lading across India ‘s huge district.

However, most of its major corridors have capacity restraint necessitating capacity sweetening programs. To cut down congestion on rail corridors along the extremely trafficked Golden Quadrilateral and bettering port connectivity authorities is establishing the National Rail Vikas Yojana ( National Railway Development Program ) . The development of two Dedicated Freight Corridors from Mumbai to Delhi and Ludhiana to Dankuni is besides in authoritiess program.Roads.A Roads are the dominant manner of transit in India today.

They carry about 90 per centum of the state ‘s rider traffic and 65 per centum of its cargo. The denseness of India ‘s main road web — at 0.66 kilometer of main road per square kilometre of land – is similar to that of the United States ( 0.65 ) and much greater than China ‘s ( 0.16 ) or Brazil ‘s ( 0.20 ) .

However, most main roads in India are narrow and congested with hapless surface quality, and 40 per centum of India ‘s small towns do non hold entree to all-weather roads.Ports. India has a long coastline, crossing 7516.6 kilometers, organizing one of the biggest peninsulas in the universe.

It is serviced by 13 major ports ( 12 authorities and 1 corporate ) and 187 notified child and intermediate ports. The latest add-on to major ports is Port Blair on June 2010, the 13th port in the state. These ports serve the state ‘s turning foreign trade in crude oil merchandises, Fe ore, and coal, every bit good as the increasing motion of containers. Inland H2O transit remains mostly undeveloped despite India ‘s 14,000 kilometres of navigable rivers and canals.Aviation. India hasA 125 airdromes, including 11 international airdromes. Indian airdromes handled 96 million riders and 1.

5 million dozenss of lading in twelvemonth 2006-2007, an addition of 31.4 % for rider and 10.6 % for lading traffic over old twelvemonth. The dramatic addition in air traffic for both riders and lading in recent old ages has placed a heavy strain on the state ‘s major airdromes. Passenger traffic is projected to traverse 100 million and cargo to traverse 3.

3 million dozenss by twelvemonth 2010. Denationalization and enlargement of the Mumbai and New Delhi Airports and development of new international airdromes at Hyderabad and Bangalore.Transport substructure in India is better developed in the southern and southwesterly parts of the state.

PESTLE Analysis

Political Context – Many restrictions were imposed by public conveyance sector. Besides authorities has imposed many revenue enhancements which will further increase the monetary values of cars. Government has asked public conveyance vehicles in many metropoliss to travel to CNG alternatively of gasoline which has affected many persons.

Establishing the ambitious National Highway Development Program which has seven stages and is expected to be completed by 2012. It includes improved connectivity between Delhi, Mumbai, Chennai and Kolkata, popularly called the Golden Quadrilateral, in the first stage, North- South and East- West corridors in stage two, four laning of more than 12,000 kilometers in stage three, two laning of 20,000km and six laning of 6,500 kilometers severally in stage four and five, development of 1,000km of freeway in stage six and other of import main road undertakings in stage seven. Total expected investing is INR 2.2 trillion.

Accelerated Road Development Program for the North East Region to supply route connectivity to all State capitals and territory central offices in the part.Economic Context – Gasoline monetary values are increasing every twelvemonth at a sky projectile velocity and this will certainly halter the conveyance industry as it will take to increase in the traveling menu. Consumer assurance has decreased as a consequence of the economic downswing and people are seeking nest eggs in their mundane life. Increase in the mean disposable income of both households and persons indicates that more people can afford to purchase and utilize a private auto. Tourism conveying foreign exchange net incomes of USD 14.19 Billion. The top-income families, the existent consuming category with high disposable income, have been acquiring richer faster.

It is for this ground that the roar in gross revenues of virtually every consumer merchandise from autos to motorcycles to Television sets is seeable all over.Societies Context – Turning population and Numberss of visitors/tourists/immigrants imply increasing demand for conveyance Services. Peoples are more time-poor and seek efficient ways of conveyance in the metropolis, where public conveyance possesses advantages such as rail and coach lanes that avoid traffic jams. Peoples seek the convenience, personal comfort and societal position that chiefly private autos or, to a certain grade, taxis can offerTechnology Context – Rapid development in communicating and computing machine engineerings, e.

g. increasing usage of videoconferencing, tele-working and the Internet enables people to work from place and non hold to transpose to the officeLegal Context – In 1998, the Supreme Court of India published a Directive that specified the day of the month of April 2001 as deadline to replace or change over all coachs, three-wheelers and taxis in Delhi to Compress Natural Gas.Environmental Context – Greater focal point on environmental issues and sustainable development puts environmentally-friendly electric trains in an advantageous place. CO2 and other gases content is increasing in the environment and many attempts were made to curtail its addition. The National capital New Delhi has one of the largest CNG based transport systems as a portion of the thrust to convey down pollution.

In malice of these attempts it remains the largest subscriber to the nursery gas emanations in the metropolis. The Karnataka State Road Transport Corporation was the first State Transport Undertaking in India to use bio-fuels and ethanol-blended fuels. KSRTC took an enterprise to make research in alternate fuel signifiers by experimenting with assorted alternatives- blending Diesel with bio-fuels such as honge, thenar, sunflower, Indian potato, coconut and benne. In 2009, the corporation decided to advance the usage of bio-fuel coachs.

Challenges for Transport Industry

The major challenges confronting the sector are:India ‘s roads are congested and of hapless quality.

Lane capacity is low – most national main roads are two lanes or less. A one-fourth of all India ‘s main roads are congested. Many roads are of hapless quality andA route care remainsA under-funded – merely around tierce of care demands are met. This leads to the impairment of roads and high conveyance costs for users.ARural countries have hapless entree.

Roadss are important for the development of the rural countries – place to about 70 per centum ofA India ‘s population. Although the rural route web is extended, some 33 per centum of India ‘s small towns do non hold entree to all-weather roads and remain cut off during the monsoon season. The job is more acute in India ‘s northern and northeasterly provinces which are ill linked to the state ‘s major economic centres.The railroads are confronting terrible capacity restraints.

All the state ‘s high-density rail corridors face terrible capacity restraints. Besides, freight transit costs by rail are much higher than in most states as freight duties inA India have been kept high to subsidise rider traffic.Urban Centres are badly congested.

In Mumbai, Delhi and other metropolitan centres, roads are frequently badly congested during the haste hours. The dramatic growing in vehicle ownership during the past decadeA – has reduced first-come-first-serve hr speedsA particularly in the cardinal countries of major metropoliss.Ports are congested and inefficient. Port traffic has more than doubled during the 1990s, touchingA 650 million dozenss in 2006-07. This is expected to turn farther to about 900 million dozenss by 2011-12.A India ‘s ports need to significantly rage up their capacity and efficiency to run into this billowing demand.Airport substructure is strained. Air traffic has been growingA quickly taking to severe strain on substructure at major airdromes, particularly in the Delhi and Mumbai airdromes which account forA more thanA 40 per centum of state ‘s air traffic.

World Bank Initiatives to back up the industry

The World Bank has been a major investor in the conveyance sector in India. At present, it has ten undertakings in conveyance portfolio which include seven province route undertakings and one each for national main road, rural route and urban conveyance with entire loan committednesss for the conveyance sector in India as US $ 3.48 billion. The chief activities include:


National Highway Development Project: The World Bank is financing highway building on theA Lucknow-Muzaffarpur corridors. It is besides involved in other sector activities such as bettering roadA route safety.

Rural Roads Program: The undertaking supports the PMGSY in supplying all conditions roads to small towns in four provinces – Uttar Pradesh, Jharkhand, Rajasthan and Himachal Pradesh.State Roads Projects: State Highwaies are being upgraded in the provinces of Kerala, Mizoram, Uttar Pradesh, Tamil Nadu, Punjab, Himachal Pradesh, A Orissa and Andhra Pradesh.Mumbai Urban Transport Project: The undertaking aims to better transit in the Mumbai Metropolitan Region by furthering the development of an efficient and sustainable urban conveyance system – suburban rail, coach and nexus roads – and edifice effectual establishments.Sustainable Urban Transport Project: The undertaking aims to advance environmentally sustainable urban conveyance in assorted metropoliss and back up execution of the India National Urban Transport Policy ( NUTP ) .

Chapter 5: Indian Railwaies


The first railroad on Indian sub-continent ran over a stretch of 21 stat mis from Bombay to Thane. The thought of a railroad to link Bombay with Thane, Kalyan and with the Thal and Bhore Ghats slopes foremost occurred to Mr. George Clark, the Chief Engineer of the Bombay Government, during a visit to Bhandup in 1843.

A The first rider train steamed out of Howrah station destined for Hooghly, a distance of 24 stat mis, on 15th August, 1854.ABy 1880 the Indian Railway system had a route milage of about 9000 miles.A INDIAN RAILWAYS, the premier transport organisation of the state is the largest rail web in Asia and the universe ‘s 2nd largest under one direction. Indian Railways runs around 11,000 trains mundane, of which 7,000 are rider trains. Indian Railways is the world’sA 4th largest commercial or public-service corporation employer, by figure of employees, with over 1.4A million employees.AIndian railroad is divided into 17 zones for efficient working. Each zone is farther divided into divisions with divisional headquarter.

Each of the 17 zones is headed by General Manager ( GM ) who reports straight to Railway Board.Indian Railways have bing rail links with Nepal, Pakistan and Bangladesh. Besides with China, Bhutan, Myanmar, Vietnam and Thailand are the states were they have either started building or hold given a proposal for constructing rail nexus.

A Organization

Mukul Roy is the Minister for Railways.

K. H. Muniyappa and Bharatsinh Madhavsinh Solanki are Minister of State for Railways. Vinay mittal is the Chairman Railway Board.Below is the organisational chart of Indian Railways at a Macro degree.Degree centigrades: UsersDellDocumentsAIMMRRDocsOrganization.


A Beginning: Railway Ministry website

Indian Railway Catering and Tourism Corporation ( IRCTC )

Indian Railway Catering and Tourism CorporationA is a subordinate of the Indian RailwaysA that handles the catering, touristry and online fining operations of the railroads. IRCTC ‘s net income before revenue enhancement for the twelvemonth stoping March 2011 was 607M INR.Mission – To heighten client service and facilitation in railroad cordial reception, travel and touristry, providing with best industry patterns.Objective – Below are the aim of IRCTCUse changeless invention and engineering to be a client friendly company.

Use advanced selling scheme to heighten the services provided to the client.Expand further the catering services in the organized sector.Make a strong clasp in service industry by strong and ethical work civilization.

Increase net income of the stakeholders by utilizing effectual cost control measures.Make CSR activities with maintaining in head the environment and heritageA around us.Vision – IRCTC ‘s vision for touristry concern is “ To be the taking supplier of a complete spectrum of systematically high quality touristry merchandises ” .


As per new Railway Catering Policy 2010 ( Introduced by Railways Minister Mamata Banerjee ) , providing services provided by IRCTC were handed over to INDIAN Railways.

Now IRCTC is in charge of providing services on few trains such as All Duranto Exp, Frakkha Exp, Maitree Express ( Train between INDIA and BANGLADESH ) , Kandhari Exp and some Rajdhani Exp rest all of train operated by Zonal Railways railroad Stationss across India.IRCTC besides started NRC undertaking ( NON RAILWAY CATERING ) under which cafeteria were operated in many Indian Ministries and Institutes.

Online fining

IRCTC is better known for altering the face of railroad fining in India. It pioneered Interet-based rail ticket booking through its web site, every bit good as from the nomadic phones via GPRS or SMS. Ticket cancellations or alterations can besides be done online.

In add-on to E-tickets, IRCTC besides offers I-tickets that are fundamentally like regular tickets except that they are booked on-line and delivered by station. The Tickets PNR Status is besides made available here late.Commuters onA Mumbai ‘s suburban railwayA can besides book season tickets through the IRCTC web site.IRCTC has besides late launched a trueness plan called ‘Shubh Yatra ‘ ( Actual English interlingual rendition is “ Happy Journey ” ) for frequent travellers. Through this plan, riders can avail of price reductions on all tickets booked round the twelvemonth by paying an upfront one-year fee.

IRCTC has besides launched flights and hotels booking installations which added to their line of online reserve services. IRCTC ‘s highest of all time per twenty-four hours engagement is 4.96 lakh e-tickets on 13 July 2012.


IRCTC besides organizes budget and gilded bundle Tourss for domestic and foreign tourers.

A popular touristry bundle for budget tourers covering of import tourer finish across India is Bharat Darshan.A Luxury touristry bundles are besides available, that involve particular luxury trains such as:Palace on WheelsRoyal Orient ExpressGolden ChariotDeccan OdysseyRoyal Rajasthan on WheelsBuddhist Circuit TrainAnd IRCTC is a spouse in the Maharajas ‘ ExpressA operation.One may log on toA railtourismindia.comA and book Rail Tour Package, Holiday Package, Hotels, Cabs, Tourist Trains online.Apart from conventional touristry, IRCTC besides offers adventure touristry bundles that include H2O athleticss, escapade and wildlife treks, etc.

A proviso for custom-making Tourss as per particular demands is besides an added attractive force.

Awards and accomplishments

Within a short span of its traveling online, the IRCTC web site had become the largest and the fastest growingA e-commerceA web site in theA Asia-PacificA part, with about six hundred thousands registered users in 2003.

SWOT Analysis of IRCTC


Pan India Presence.Merely PSU Company, supplying one window solution to all cordial reception services.Largest e-commerce suppliers in Asia-PacificReputed trade name nameDatabase of over 18 million clientsLarge agent web


Most of the gross comes from Railway.Net income is dependent on one beginningUnable to pull professional at senior direction degreeQuality of service compared to private participant.


High growing rate in cordial reception activitiesTourism sector is dining so tonss of rangeIT and E-GovernanceCan capitalise on providing work force and trade nameImprove in service to pull niche marketAffiliations and joint ventures with other service suppliers.


Changes in railroad policyCompetition from unorganised sector

Safety and Security steps

Safety of 13 million riders that Indian Railways service every twenty-four hours is of paramount importance to the system. Over the old ages, apart from the regular safety norms followed, the web has taken a figure of stairss through advanced usage of engineering and stepped up developing to its work force to heighten safety criterions. Fundamental law of Rs.17,000 crore non-lapsable Special Railway Safety Fund ( SRSF ) to replace the arrears of aging assets of Railways over the following six old ages has been a historical move in this way.

A figure of hard-pressed Bridgess, old paths, signalling system and other safety enhancement devices will be replaced during this period. Equally far as budget allotment for safety is concerned, Rs.1,400 crore was allocated in the revised estimation for the twelvemonth 2001-02 and Rs.2,210 crore for the twelvemonth 2002-2003. Extensive field tests of the Anti-Collision Device ( ACD ) , indigenously developed by Konkan Railway, is traveling on and one time deployed across the Zonal Railways, this advanced engineering will assist railways cut down accidents due to hit between trains.Security of railroad riders is at present a shared duty of the Railway Protection Force ( RPF ) and the Government Reserve Police ( GRP ) . Attempts are on to amend the Railway Act to give more powers to the RPF in guaranting security of riders on trains and within Railway premises.

Deployment of adult females constabularies Force has been made for security and aid of adult females riders.