In order for Lei to effectively apply and enforce the four step control process she would have to begin by updating the employee handbook. By accomplishing this crucial step she would now have set the standard where all future infractions could be measured against. She should determine what worked and did not work with the old handbook as a guide. Her next step in measuring performance is to evaluate each and every employee on a one on one basis with their managers input taken into consideration and let them know exactly where they stand and what is expected of them from that point forward as set forth in the updated handbook.
A formal review of their past work ethics such as correct reporting of hours worked, sick time, lateness and overall customer satisfaction. She should also outline all the new changes so there is no confusion. If they did a great job and adhered to company policies, commend them as well and possibly offer an incentive to keep up the good work. For the third step she should compare the employees past performance to date and compare with the newly updated handbook and determine the degree of deviation, if any.
She may also want to compare the past performance with the outdated manual to determine how badly the deviation was and what benefits or impact the new manual will have. The fourth and final step of the process is to take corrective action against the employee and the manager where the infractions occurred. As far as the hours paid that were not worked, the corrective action that could be taken is to have the employee work those hours that have already been paid or deduct the hours from future wages.
As far as the manager is concerned he too should be held accountable for his actions for allowing that to go on in the first place. She should not take action against those items that were not clearly outlined in the older manual but from that point forward, each and every employee should have a clear understanding of what is expected of them in order to maintain their continued employment with Sandwich Blitz.