Some virtual teams at Boeinghave discussions focused on military aircraft. Do some Internet research on UCsecurity mechanisms and identify and briefly describe several that Boeingshould have in place to ensure the privacy and integrity of such discussions.As organizations started relying more on unifiedcommunications, the management of voice, video and messaging through oneunified system has developed concern about the security of this IP-basedcommunications infrastructure. This has happened due to the fact that UC isIP-based but there are so many potential modes of communication, from video,instant messaging and Web collaboration to presence, e-mail and voice mail. Withtime we find that the situation has developed proliferation of mobile devicesthat are being used more frequently in the business environments and devicesthat are not as secure as those housed in the business environment organization(Manyika, Chui, Brown, Bughin, Dobbs, Roxburgh, & Byers, 2011).The most security concern in UC is eavesdropping.
Thisis the idea that external parties can infiltrate the IP connection to eavesdropon a Web conference, receive instant message exchange or other communicationmedium. Therefore, the biggest concern is when organizations extend their UCcapabilities beyond boundaries that is to the external partners. Additionally, SIPtrunking is another service that allows organizations to use voice over IPthrough the Internet connection. This has created a lot of concern when theorganization moves from a digital connection to an IP-based connection so as toreceive and make phone calls concerning hacking raises. The best way tomitigate this concern is to make sure that the system includes SIP-awarefirewalls or session border control as the protective mechanisms. In additionto this, there are many products in the SIP security market that will helpmitigate risks.Another growing concern is denial of service this is anattack method most often identified with the Internet although it has become agrowing threat to UC. This has caused the proliferation of mobile devices inthe workforce that has caused the newest entrant into the UC infrastructure.
Withthis, there is a valuable addition, allowing workers to participate in meetingsand collaborative activities from wherever they are, but they also presentchallenges. In most organizations, it allows employees to use their own cellphones, for instance, there is worry about protection of password as well ashow to wipe the data from the phone when it is lost, and how to make sure calldata records aren’t compromised.For the device, best practices include shutting downunused services and ports and changing default passwords. For the network, bestpractices include deploying firewalls, router access control lists, virtuallocal-area networks, port-level switch security and authenticated networkaccess. Securely authenticate all mobile users of organizational assets.Implement remote security management. Implement end-to-end message and dataencryption. Install remote device lock and remote device kill in case of theftor loss.
Other proactive moves include implementing host- andnetwork-based intrusion detection and intrusion prevention systems or proxyservers to protect SIP trunking. Although, security for UC has come a long wayin the past few years, it is getting better. The SIP security capabilities is notonly much improved, but there is a lot of interest around security certificateauthentication mechanisms. With this in place, users placing a call over an IPnetwork would be able to validate the identity of the person on the other end (Bradley,& Shah, 2010). To what extent do the UCbenefits experienced by Boeing mirror those of other firms that have deployedUC capabilities over converged IP networks?Boeing could enjoy desktop sharing, and online meetingcapabilities that involves the collaboration capabilities before and after thecreation of the converged IP network. It is important to note that Boeingcontinues to subscribe to most of the collaboration services that it used priorto implementing its unified communications solutions (Bradley, & Shah,2010).
With that, UC is best observed to be a supplement not a replacementto the collaboration systems that were already in place. One of the key changes associated with Boeing UCsystem has been the ability of employees to use the same softphone headset tosupport both office and mobile phone calls. Phone capabilities follow themobile worker who can specify which device to route calls to on the fly. TheirBoeing phone number is always the same whether they are in their office, athome, on the road, or working on the other side of the world. Detailed presenceinformation about team members is provided via Lync’s location and activity feedcapabilities. Supply chain partners are also able see the presence informationof their key contacts at Boeing; this facilitates their interactions withengineering and maintenance teams at Boeing organization (Manyika, Chui, Brown,Bughin, Dobbs, Roxburgh, & Byers, 2011).Benefits of UC toBoeingBoeing’s converged IP network and unifiedcommunications capabilities enable employees share information and knowledgemore quickly and effectively, regardless of their location. Boeing’sgeographically dispersed engineers use these systems to share expertise withone another just as they could if they were in the same place at the same time.
The ability to support unified communications capabilities over the convergedIP network facilitates knowledge sharing and has become an important facet ofBoeing’s collaboration and knowledge management strategies (Bradley, , 2010).The company’s unified communications system enablesemployees at remote locations to have the same capabilities that have in theirhome offices. Virtual teams benefit from being able to adjust theirinteractions to the communication mode that makes the most sense. For example,they are able to transition from instant messaging to a voice communicationand/or desktop sharing session depending on what the situation requires. The UCsystem’s enhanced presence capabilities also provides real time information aboutthe current availability and activities of other Boeing employees so that theycan be brought into conversations about how to address time sensitive problemissues about parts, maintenance issues, or assembly line delays (Bradley, , 2010).To date, Boeing has not implementedthe full range of capabilities available through UC systems. If you were theCIO at Boeing, what additional UC capabilities would you implement? Whatbenefits would you expect Boeing to derive from deploying these capabilities?Asthe fundamental enabler for UC, presence provides real-time notification ofusers’ current availability and ability to communicate.Most switch vendors today either offer their own presence server andcapabilities or integrate with presence capabilities from Microsoft.
The mostchallenging issue today is the lack of federation and the ability of thesepresence systems to work together to allow users on one presence system to seethe presence status of a partner or customer on another system. When usingPresence servers gather presence information from various sources and provideunified presence information to end users or applications organization (Manyika, Chui, Brown, Bughin, Dobbs,Roxburgh, & Byers, 2011). In a UC world, when we discusspresence, we are going beyond simple instant message presence. There are benefits to the Boeing Company, forinstance, in the API interface we find that all capabilities in the product areexposed through secure. In addition, in the Northbound notification the mechanismfor workflows helps to send notification to external systems.
Also, there isneed to extend video capabilities used by the employees that use a single,unified communications infrastructure in the desktops and in the tele presencerooms (Bradley, & Shah, 2010). This could also help in simplifying the voice systemsand the unified communications to reduce the costs that are dramatically simplifiedin the provision and its maintenance. It also helps in building productivitywith comprehensive unified communications that help workers communicate andwork more effectively as our concern. It similarly helps to improvecollaboration simply by clicking to start the IM session and pledge for a phonecall. This helps in managing therequired communications with one server as well as providingmedium-sized organizations and everything that is needed for mobility, video ormessaging in the organization (Manyika, Chui, Brown, Bughin, Dobbs, Roxburgh,& Byers, 2011).