Last updated: June 27, 2019
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Case Study 5: Entrepreneurship Stories ( 5 mini case-studies )

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Wendy ‘s Hamburgers( Success Comes from Listening to Customers )

The laminitis ofWendy ‘s Internationalwas Dave Thomas – a adult male who made his first million dollars as aKentucky Fried Chickenfranchisee proprietor ( Dave invented the revolving pail mark that stands outside many KFC eating houses ) .

Finally, nevertheless, Dave decided to halt merchandising fried poulet so he good brand and sell the type of nutrient he truly loved – beefburgers. Unfortunately, everyone told him – peculiarly the bankers and fiscal people he spoke with – that opening another Burger eating house was a bad thought. ‘They told me the market was saturated. ‘ Dave lamented.

After roll uping old ages in the fast nutrient industry, nevertheless Dave thought otherwise. For a long clip he had noticed that the large Burger ironss sold batch-cooked beefburgers made from frozen beef that sat under heat lamps. Early on on he decided that his competitory advantage would be to offer something different – quality and freshness. In 1969, Dave opened up his first Wendy ‘s eating house ( which was named after his girl ) and sold made-to-order beefburgers, chili, French french friess, ( existent ) milk shakes, and soft drinks. Since twenty-four hours one, his thought has been a success. In fact, his first eating house became profitable after merely six hebdomads.

Subsequently, as the concern grew, Dave added bill of fare points that corresponded to exactly what clients told him they wanted. This expression of supplying what clients wanted in a beefburger, combined with offering better quality than the competition proved to be a existent victor. ‘The hardest portion about running a concern, ‘ Dave frequently said during his calling, ‘is being willing to listen to clients and so making whatever it takes to do your dream ( and their wants ) a world.


Dave Thomas, laminitis of Wendy’s Hamburger besides a former franchise proprietor of KFC, started selling his dream beefburgers alternatively of fried poulet. Despite of disheartenment from people sing his thought of selling Burgers, he worked on his advanced technique to utilize fresh poulet with the exact “wants” of clients. He finally succeeded in no clip with this combination that really came from genuinely listening to his clients.


Runing a Business is every bit Hard Mentally as it is Physically

Laurey Masterton started her apartment-based concern (Laurey ‘s Catering and Gourmet-to-Go) in Asheville, North Carolina in 1987. ‘Running a concern was a batch harder than I thought it would be, ‘ she says. ‘Of all the challenges I face, the greatest is covering with the commonness of concern ownership. It exists from the minute I wake up until the clip I collapse in exhaustion at the terminal of the twenty-four hours. ‘

Hard work is n’t the lone hurdle Laurey faces. ‘Keeping 1s ‘ liquors up is every bit important as it is hard. I ‘ve averaged 30 % growing for the past five old ages, but I still worry. In fact I ‘ve ne’er done better than last twelvemonth, yet during the slow times worrying can devour me. ‘

Fortunatly, Laurey ‘s hrd work paid away. As the concern grew, nevertheless, she realized that she could n’t go on to run the company from her flat. So she brought in a private investor who added money, direction experience, and emotional support to the mix. Laurey ‘s catering concern has since grown to a 2,500 sq. pes kitchen and epicure store that sells sandwiches and salads. ‘You have to be your ain worst critic and your ain best cheerleader, ‘ she says. ‘My advice is that most concern proprietors reach a point where no 1 is at that place to state them “ you can make it ” . You have to be able make that yourself. ‘


Laurey Masterton was running out of energy and enthusiasm which are required to run her apartment-based catering concern. She had to work truly difficult whole twenty-four hours. However, she managed to spread out and turn the concern by adding the private investor in her concern, who besides shared work with her. Merely with her continue attempts, self belief and positiveness she succeeded. .

_____________________________________________________________________You ‘re on Your Own

For old ages, Tracey Campbell worked as a fiscal journalist for Standard and Poor ‘s wire service. But in 1995, she left the corporate universe and started her ain concern – a 24-hour telephone and Internet service designed to seek for bed and breakfast hostel throughout the United States. Almost instantly Tracey discovered that the passage from working in a corporate office to going an enterpriser created its ain set of alone troubles. ‘I took for granted the support services and substructure that was built into my corporate occupation, ‘ Tracey says. ‘For illustration, the office supply cabinet was ever stocked and a proficient crew was ever available to repair my computing machine, and so on. ‘

Now if Tracey needs envelopes, pens, or paper, she has to go to an office supply shop. If her computing machine interruptions down she spends hours on the telephone waiting for proficient support from the maker ‘s client hotline – or spends hours going back and Forth to a computing machine store. When a possible client asked for a booklet, she had to plan and make her ain. When she ordered 10,000 ‘tent ‘ concern cards, she had to turn up them herself. In short, Tracey has found what a batch of enterprisers discover: that sometimes a big portion of her twenty-four hours can be spent submerging in a sea of humble responsibilities. Such is the life of an enterpriser.


Tracey Campbell former fiscal journalist started her ain concern of telephone and cyberspace service to seek beds-and- breakfast in U.S. She suffered with the quandary of entrepreneurship such as maintaining of office substructure and back uping maps. She had to work at her ain for every individual small thing.


The National Association of Secretarial Services( Look Before You Leap )

In 1996, Lynette Smith ( a secretarial service proprietor in California ) , was asked if she would be interested in buyingThe National Association of Secretarial Associations, a concern support group runing in the USA. Because the offer came so rapidly, and a contract was signed even faster, Lynette did n’t hold the clip most professionals would state is appropriate to fix for ownership.

In non clip, after passing two long hebdomads making every bit much research as she could, she found herself virtually on her ain. It was so that she discovered the association was losing ranks. In add-on, few members seemed to be cognizant of the services the association provided so rank keeping was highly low.

To counterbalance for her deficiency of readying, Lynette began working 70 hours a hebdomad. She consulted with members of the association, sought remarks and suggestions from them, and added a web site. She followed up reclamation notices ( antecedently, less than half the association ‘s members renewed their ranks when they expired ) , updated the concern ‘s publications and added several new 1s.

Her clip so switched to going a sales representative, whereupon she found herself explicating the benefits of belonging to the association countless times each twenty-four hours. During this period she realized that most members had no thought of the scope of services the association offered – so she began undertaking that issue. Finally, as each of her challenges was overcome, she started promoting the gap of new local chapters and even pursued major corporate clients. Subsequently, when members said they did n’t like the term ‘secretarial ‘ in the association ‘s name. she changed it toThe Association of Business Support Servicess.

As a consequence of her difficult work, Lynette watched ranks increased dramatically and the keeping of current members improve to 72 % . But to this twenty-four hours, she still does n’t desire to believe about how much difficult work could hold been avoided if she had merely done a small spot of prep before subscribing her ownership contract.


Lynette Smith made the determination to buyThe National Association of Secretarial Associationsin hastiness. She acquired the association when members go forthing the association and keeping rate were worsening. She had to work really hard to keep the keeping degree from vigorous selling to excellent member services. Finally, she managed to better the state of affairs, but, if she took adequate clip before taking purchasing determination, it could assist her salvaging tonss of her energy.


Keeping a Watchful Eye

Believe it or non, the pudding stone behind Hardee ‘s, Taco Bueno, Carl ‘s Jr. , Rally ‘s and Galaxy eating houses all started with a hotdog cart. Carl Karcher had an 8th class instruction, a steady occupation as a bread truck driver, and a firing aspiration to have his ain concern. In July of 1942, he borrowed $ 311 ( against his auto ) and bought a hot Canis familiaris cart in Los Angeles, California. His first twenty-four hours ‘s gross revenues totaled $ 14.75. A gem Sn served as the hard currency registry.

Carl kept his bread bringing truck occupation and his married woman worked the cart with their first babe asleep in the auto. Two extra employees were finally hired to assist out. Each adult male worked entirely for an 8-hour displacement. Carl arrived each dark at 02:00 hour to roll up the twenty-four hours ‘s grosss and shut up the cart.

One twenty-four hours, Carl noticed that the dark displacement employee systematically made about 25 % less than Carl himself had brought in during the same period. When he stopped by the cart out of the blue one eventide, he dicovered that the employee was utilizing hot Canis familiariss buns that neither he nor his married woman had bought. As it turned out, the employee knew that Carl kept path of his stock list by numbering the hot Canis familiaris buttockss, which were bought by the twelve, instead than the hot Canis familiariss, which were purchased by the kg. He so bought his ain buttockss in order to sell several hot Canis familiariss ‘off the books ‘ , the gross revenues of which he pocketed.

‘I learned existent fast about costs and stock list control after that, ‘ Carl callbacks. Tips for avoiding state of affairss like Carl ‘s include maintaining a close path of stock list, subscribing every cheque ( and look intoing bank statements against purchases ) , delegating different fiscal responsibilities to different people ( which makes it hard for one employee to take advantage of a state of affairs ) , and implementing employee vacations ( dishonest employee patterns frequently cease while the perpetrator is off ) . It all comes down to maintaining a alert oculus.


Carl ‘s Jr. , Rally laminitis of Hardee’s and Galaxy eating house started his journey from hotdog cart. Initially his married woman worked at the cart subsequently he hired two employees and delegated responsibilities in alternate displacements. He caught deceitful sale made by his dark displacement employee by closely detecting first diminution in gross revenues and so counter checking of stock list. He suggested taking preventative steps and holding alert oculus on concern for effectual success.

____________________________________________________________________ These narratives have been adapted from:What No One Ever Tells You About Get downing Your Own Business, byJan Norman, Upstart Publishing Company ( a division of the Dearborn Publishing Group ) , Chicago, Illinois, 1999.

‹ Case Study 4: Grameen Bank and Grameen Telecom – Profiting from ‘Unprofitable ‘ clients up Case Study 6: Selling and Entrepreneurship ( 2 mini case-studies ) ›