This assignment introduces the Front Office Operation Management which is one of the portion in hotel that clients can reach with staff, including selling, gross revenues, and service sections. In hotel, the front office welcomes client to the adjustment subdivision: reserves, enrollment, tenancy and look into out.
The King George is the luxury hotel in Athens. It is known to the Conde Nast Traveler U.S.A. Reader ‘s Choice Awards, besides honored on theA 2005 Hot ListA and theA 2007 Gold List. Kings, princes, presidents was seen as their place.
With intents, assisting the reader understand the Front Office Operation Management and the King George Palace.
The King George Palace located on 3 Vasileos GeorgiouA |A Syntagma Square, A AthensA 10564, A Greece.
Greece is aA countryA in southeasterly Europe. Greece has land boundary lines withA Albania, theA Republic of MacedoniaA and BulgariaA to the North, andA TurkeyA to the E. GreeceA hasA manyA islandsA inA the MediterraneanA part. The largest metropolis is Athens.
Athinais is theA capitalA and largest metropolis ofA Greece. It is one of theA universe ‘s oldest metropoliss, as its recorded historyA spans around 3,400 years.A Syntagma Square ( Constitution Square ) this hotel is one of the most celebrated landmarks in Athens, in the bosom of the concern and shopping territory.
Tourist attractive forces in Athinais are: Numismatic Museum of Athens, Athens National Garden – Judaic Museum of Greece, Museum of the City of Athens, Metropolis Greek Orthodox Cathedral, Athens Presidential Mansion, and National Library of Greece. Visitor can see to cognize all Athens.
The hotel is Luxury Hotels and Classical Hotels ( 5* )
TheA King George PalaceA offersA 78 invitee suites, 23 suites, and 1 Royal Penthouse Suite.
Every room has single decorated for invitees.
The guestrooms and suites characteristic:
single thermoregulator control,
complimentary toilet articless,
in-room electronic safe,
hypo-allergenic froth pillows,
lavish cotton towels and luxury bathrobes,
twice-daily housekeeping service,
Television set with satellite channels,
Superior Guest Rooms ( 220.88 EUR per dark ) : The position of room is the Hotel ‘s courtyard. Average size is 29 square metres.
Premier Guest Rooms ( 255.75 EUR per dark ) : This room is good ideal for concern traveller because it is comfortably. Most of these suites overlook the hotel ‘s courtyard and interior garden, while some offer positions of the Parliament House and the celebrated Constitution Square of Athens and the Acropolis.
Deluxe Guest Rooms ( 290.63 EUR per dark ) : There are elegantly suites. The suites size is about 30 to 45 square metres, some with separate par lour, broad working country and sitting countries with rare Gallic old-timer trappingss
Deluxe Guest Rooms, Acropolis View ( 389.44 EUR per dark ) : the most room adjustment with epicurean Gallic manner insides. These suites view the Acropolis with two big balcony doors and 35 square metres of infinite.
Junior Suites, Syntagma View ( 485.85 EUR per dark ) : Elegantly suites, with insides inspired by the Italian.
Junior Suites, Acropolis View ( 633.56 EUR per dark ) : Epicurean one sleeping room suites confronting the Acropolis, with insides inspired by the Italian. They can be switch into two bed room by linking to a Premier Guestroom.
Deluxe Suites ( 424.31 EUR per dark ) : The room position is the hotel ‘s courtyard and interior garden. All suites have a separate life room oversized composing desk and separate Bedroom
Acropolis Deluxe Suite ( 364.38EUR per dark ) : Suite has one sleeping room, one life room and two bathrooms. View is the Acropolis and metropolis of Athens.
King George Suite: The King George Suite is a epicurean two sleeping rooms suite ( 98 square metres ) . This suite consists of two sleeping rooms ; a broad life room with dining can be used.
Royal Penthouse Suite: The perfect topographic point for you to host a response for 80 of your closest friends ( 350 sq.m ) . Puting private lift, Jacuzzi, separate entrywaies for invitees.
The services in the room:
Miracle King Size Beds & A ; Twinss
Down Comforters and goose feather pillows
Separate shower cabin
Make-up & A ; Shaving mirror
Epicurean Bathroom Comfortss
Slippers & A ; terry bathrobe
In-Room Safe sedimentation box
Maxi saloon & A ; Refrigerator
Multi-line cordless telephones
Satellite and Pay TV ( film channels
24-Hours Room Service
Twice-daily housework service
The other concern outside the room:
24-hour Business Centre
Wireless Internet Access ( Wi-Fi )
Extensive Banquet installations
Laptop and pressman available
All-news overseas telegram web
The King George is the member of theA Leading Hotels of the World.
The Leading Hotels of the World is organisation stand foring more than 450 of the universe ‘s finest hotels, resorts and watering place. The headquarter in New York, the web of company maintains are 22 regional offices in chief metropoliss around the universe. It was established in 1928.
Originally built as a little extension to the Grecian castle, the King George hotel had been closed for 15 old ages. The challenge was to restitute the outside and interior to make a genuinely first category luxury hotel in Athens.
In 1928, a group of influential European hotelkeepers, haveA theA same ideaA is to establishA aA system ofA the universe ‘s leadingA hotel. BeginningA withA 38A members, the organisation was known as “ The Luxury Hotels of Europe and Egypt ” . The terminal of the sixtiess, Leading Hotels counted 70 members – all of which were in Europe. Membership continued to increase, and by the terminal of the 1980s, there were 235 Leading Hotel of the World.
Today, there are more than 450 Leading Hotels in 80 states around the Earth. Each has its ain distinguishable manner and voice, yet common to them all is the firm dedication to supplying every invitee with the finest adjustments and service to make the ultimate luxury travel experience.
2 ) Front Office Function:
A front office is a appellation that describes an country of a concern where clients interact. Front office are typically called because they are at the forepart of a concern, giving clients easy entree to office workers. This critical subdivision of the concern can function many intents, depending on the company and are frequently the best topographic point to obtain any customer-related information. Front offices may hold an entry desk staffed with a secretary or administrative worker. This chief desk can offer aid to incoming clients. The Front office maps of a King George Palace is to move as the public face of the hotel, chiefly they do the reserve, enrollment, cheque in – cheque out, dark audit and teller. It is besides provides aid to invitees during their stay, anteroom service and guest dealingss.
a ) Reservation: The first measure to acquire in the King George Palace is Reservation, the of import of the reserve is do the first feeling of the hotel to the invitee, sells the chief merchandise of a hotel and generate clients for other sections like F & A ; B, Spa, Gym, Pool, Shops, or Car rental. In the Reservation, the King George castle ‘s front office receive a call, mails, engagements, and run into the clients face to confront to present or sell the room or the merchandise in the hotel. They will inquire the clients for the information such as: Name – Telephone number- Date of cheque out – day of the month of cheque in- Room type – Number of guest- F & A ; B- Special services- Payment. The front office besides prepare gross revenues for prognosiss or associate gross revenues forecast to expenditure budgets such as money available for staff rewards and purchases or transport out long-run planning. There are six reserves procedure. First is carry oning the reserves enquiry, 2nd is finding room and rate handiness, 3rd is making the reserve record, and 4th is corroborating the reserve, fifth is keeping the reserve record, concluding is merchandise reserve studies. The staff of the front office section demand to enter the information of invitees.
B ) Registration: After confirm the reserve, is the enrollment portion. When making the enrollment in King George Palace, the staff of this section have to set up guest method of payment. The Front office section connect with others portion of the hotel to cognize the position of the room, they have a speaker to name the house maintaining section to cognize which room is clean and available for guest. They besides do currency exchange, auto lease and book visitant attractive force ticket for clients.
degree Celsius ) Occupancy services: When the clients look into in the King George Palace, they will get down to acquire in the room and utilize the hotel ‘s services, this measure is call tenancy services. In King George Palace, they have many sort of services such as: Rooms, there are 78 suites, 23 suites, 1 royal penthouse suite. Conference room to form a meeting, a party or nuptials. In the conference room, they have an audio-visual equipment, overhead projector, slide projector, television plasma, vidiwall, videocamera, bead screen, impudent chart, optical maser arrow, sound installing, mikes, cadmium participant, unfastened voice phone, , interlingual rendition equipment, proficient support. There are three ball room in King George castle, the ball room 1 is 53 square metre if you make a theatre manner, this room can manage 60 kiss of peace. The 2nd dance hall is 104 square metre can manage 110 kiss of peace. The biggest dance hall is, can manage 230 kiss of peace. You can besides linking all the dance hall together with 408 square metre. In the bosom of the King George palace run into the charming universe of Elixir Palace Spa. There are pool, Jacuzzi, sweat room location on the first floor and unfastened everyday from 10:00 am to 21:00. they besides have a babe keeper section, wash, beauty and hair salon, honeymoon particular room, currency exchange, shopping with Kolonaki country and celebrated dress shops, places cleanser, autos for rent, circuit desk and fax/photocopy, airdrome transit, interlingual rendition service, medical aid limo or town auto lease. The front office section is the centre of all this services. All these sections normally feedback to the forepart office the measure of the client and add to the room, that ‘s call charge poster.
vitamin D ) Check out: When the clients leave the King George Palace, they do the cheque out with the front office section. There are three of import map during cheque out, : settees guest history, updates room position information and create guest history record. The front office will look intoing for safe sedimentation box or in-room safe keys. The client can pay by American Express, Visa, Euro/Master card.
vitamin E ) Night audit: Finally, at dark when about the clients go to kip, the front office map is do a sum of money, invitee, room of the twenty-four hours to make a feedback information, and that ‘s call dark audit. The map of dark audit is verifying posted entries to guest and non guest histories, equilibrating all front office histories, deciding room position and rate disagreements, bring forthing operational and managerial studies. The intent of dark audit is verifying history truth against departmental dealing studies.
degree Fahrenheit ) Decision: The front office map is really of import because they are the face of the hotel, do the first impressive with the clients. They are the centre of all the section of the hotel, the King George Palace isA aA luxury hotelA withA spectacularA installations locatedA inA a famousA capital of the universe -Athen. When you read this assignment you might understand more about Front Office map of hotel or specially – the King George Palace.