Toyota originally blamed floor mats for the recall even though the gas pedal was the actual cause, but the car owners need to know exactly what was causing the gas pedal to accelerate and stick, without releasing. In conclusion that Toyota has a problem producing defective gas pedals, the following are examples: October 25, 2009 LA Times reported, “A federal report finds a possible flaw in the gas pedal design of a runway Lexus that crashed in August, killing CHP officer Mark Saylor and three family members and leading to a massive recall. Resulting in Toyota’s first recall due to defective gas pedals because on January 21st, the number one car company recalled two point three million vehicles and the underlying problem was a “sticky pedal” which did not properly release. The company announced that it would halt sales and production, including some of its top selling models with the gas pedal problem, and fix the defect that caused the pedals to stick. Therefore unintended acceleration would not happen again, due to the pedal.The emphasis is about fixing customer cars and placing sales on the back burner, yet Toyota waited twelve days to come up with a solution. Jim Lentz spoke on February 1st, 2010 saying, “Dealers priority should be on repairing customers’ vehicles rather than fixing vehicles for sale on the lot.
” The phrase “actions speak louder than words” is true we don’t just want to hear talk, but an approach to take charge or action. In terms of time one would expect something to be done as soon as possible.Especially when it comes to safety, steps have been taken that shows at least they recognized the problem and came up with a solution. Toyota was dishonest because the company knew of the problem and did not tell the truth, but instead blamed the floor mats for rapid acceleration. When companies are truthful it restores consumer confidence, but on the other hand if they are not: the consequences can be negative. If Tylenol was not truthful about their five hundred milligram pills associated with cyanide, they probably would not be in business.The consequences of not telling the truth about rapid acceleration could cause Toyota to lose consumer confidence and trust in their products, as stated from an ethical point of view, “if trust is lost in business as a whole so that the buyers and sellers can no longer rely on each other’s word in their dealings, then everyone suffers” (pg 7).
Toyota consumers will begin to doubt their reputation as a company providing quality, and might go with there competitor, which in the long run will decrease sales.Companies as Toyota should maintain a mission statement that follows our constitution that protects U. S. citizens from dishonest car makers, and be a driving force to keep a company, on the right track. In business when problems arise we need to have a common ground and in sense for the well being of the community. For example Ferdinand Tonnies came up with two types of communities one being Gemeinschaft which is a sense of community that involves family, friends, and the town as a whole, and “The Geimschaft is characterized by sympathy and custom morality” (p245).Like wise Gesellschaft in terms grows out of needs of the corporation and its sense of community is primarily focused on the artificial man, which is to imply that corporations only care about themselves and not so much the community. The difference being stated is “Here public opinion and fashions take the place of religion and custom morality” (p245).
It is vitally important to care not only about profits and sales, but to continue to have involvement with communities. Remember corporations would not be in business if it was not for customers.For example when Tylenol had to come up with a solution to a very complex problem, first let’s do this for the well being of others in the community. We can’t take a stance that only looks at our sales projections and profits but most importantly the safety of consumers using our products. Did they do a good job? Your darn right they did CEO James Burke acted quickly by recalling all bottles of the Tylenol extra strength on shelves in Chicago, recalled all bottles that had been made from the two batches, and all together recalled thirty one million bottles.Also came up with a tamper resistant package, “The Company decided on a three point protection system consisting of tape seal on the box, a wrapper on the cap, and a seal over the mouth of the bottle” (p10). Notably he acted quickly which most importantly saved lives, was honest and did not hide anything, and saved the reputation of Tylenol as a leading medicine in the pharmaceutical industry.
Consumers again must have felt great because here is a problem that could have only gotten worse if he or she had not acted at all. Mr. Holchalter nce told me that in business one must “plan or plan to fail” and also “penny wise penny foolish” these to phrases made sense to me in Mgmt 101 but now hold more significance in business ethics because we can not just consider what is right or wrong, or even the law, planning to is very important step in the right direction. Many still believe that the number one car company in America had prior knowledge of the gas pedal problem, especially when “the problem led to at least nineteen fatalities in accidents over the last ten years.
When one hears of this and especially drives a Toyota, red flags should go up. Integrity is we do what we say and honesty is telling the truth. Sometimes misleading statements can be made and companies must own up to them. The beginning of November 2009 a statement was released by Toyota saying NHTSA had identified “that no defect exists in vehicles in which the driver’s floor mat is compatible with the vehicle and properly secured,” “But in a rare rebuke, NHTSA accused Toyota of releasing misleading information about the recall, saying removing the mats did not correct the underlying defect. Someone needs to step to the plate and take responsibility for making these statements.
If any car company could do this on a regular basis then it would become a precedent that everyone could use. Then evolving into a past practice of the way we do business and that’s not right. When companies are truthful it restores consumer confidence, but on the other hand if they are not consequences can be negative. Some would begin to doubt ones reputation about being able to provide the upmost quality and also concern for consumer safety.
Giving plenty of reason to go to there competitor and buy a car from them instead. Which in the long run would decrease sales and profits would inevitably suffer. Furthermore companies have a mission statement that acts in the same way the constitution does for U. S. citizens, and the writing behind it is the driving force to guide the company; to keep it on track. One should agree that ethics is needed in any given company, especially Toyota. Unethical behavior can cause harm to employees involved and ruin a company’s image.For example, when Arthur Anderson helped Enron by shredding important documents, which would have been helpful in the investigation of Enron.
Both companies images are ruined forever since variable x being Enron and variable y being Arthur Anderson, hence one would not be able to work without the other. The accounting process for Enron must not have been easy, but that doesn’t give the accounting firm free reigns to do what they want. In our communities for example we have been taught or raised to not steal or kill people.Ethics in managing a company is important because, “more broadly, high-level managers have a responsibility for creating and maintaining an ethical corporate climate that protects the organization against unethical and illegal conduct by its members” (p17). A code of ethics is sort of a set of rules that we follow at our company that deters us from unethical behavior.
One would have thought if faced with the problem of taking money would be simple because we were should know that stealing is a morale thing we do not cross.For example, when I worked on my uncles house one of the workers said I should put fifteen hours down, instead of ten and I said “that would be taking food out of the bellies of their kids” and that, which I would not even consider. Past Practice is a procedure or workplace custom that can acquire binding effect. When we hear of this it sounds that the procedure or workplace custom can have a lasting effect on ones company. To better understand the “Sticky Pedal” knowing what Toyotas past practices towards recalls is important.One such case was in dealing with the steering rod was, “Toyota actually learned in 1988 that the steering relay rod – a part that is supposed to outlast the vehicle – was prone to failure, leaving the driver with no steering control. ” Now this is important because Michael “Levi” Stewart was driving a 91 Toyota truck in which the steering relay rod snapped, rolling the truck, killing him, and severely damaging the passenger.
No one has the right to put someone into a vehicle that will possible injure them or kill them. The same applies to a job if it’s too dangerous then other steps must be taken to guarantee their safety.The question should be why weren’t steps taken to recall vehicles with faulty steering relay rods? Well in 2004 Toyota recalled the part, but only in Japan, “At the time, the Japanese automaker blamed the defect on driving conditions in Japan and only admitted to knowing about 11 instances of steering rod failures there and none in the U. S. ” Wow that’s interesting blaming a defect on driving conditions it doesn’t seem like they even care or looked at the problem in depth.
To better come up with a solution to such a daunting task one must seek out what will work and what won’t work.Again being honest is the best policy Toyota should have taken. Mentioned, “Later Toyota conceded that it actually knew of more than 80 relay rod complaints in both countries. ” The recall for this problem was not recalled in the U. S. until September 2005. The recall only fixed vehicles at a 30% repair rate which was below vehicle recall repairs. Hence even though the recall was in 2005 before Michael Levi Stewart died, his truck was never properly fixed.
The point here is steps could have been taken long before 2005 that would have solved this problem and saved a life cut so short.Aristotle’s thought on ethics go way beyond what is right or wrong. The main thought concerning ethics Aristotle says, “Every art and every enquiry, every action and choice, seems to aim at some good; whence the good has rightly been defined as that at which all things aim” (p184). We are in a sense aiming towards the best possible good outcome when we think ethically here; the more narrow approach is only to consider it right or wrong.
The good is what Aristotle was trying to say that people try to make decisions based on some good that will come of it.Martin Luther King was praised for saying “Don’t judge my children by the color of their skin but by the content of their character. ” He was right because the goodness of character “is produced in what material and in what way it is exhibited” (p188). The material could start off as a log, then with time take shape into a violin, and be played, “It is neither natural nor unnatural to man; we start with a capacity for it, but this has to be developed by practice” (p188). No one is born with good character it is something that takes time to become one of good character through patients, hard work and determination.Being good is what someone should want to do and not feel forced to make a decision just because it is right vs. wrong and even yes or no. Toyota plans to fix the sticky gas pedal as soon as possible.
Some of the problems that have led up the recall include “a friction device in the pedal designed to provide the proper “feel” by adding resistance and making the pedal steady and stable. ” As a consumer one would want their car not only to look good, but most importantly accelerate as any other vehicle does. Having pedal that is designed to be effective and efficient depends on the engineers who designed the cars particular part. Most importantly cars have many parts so it would be wise that each and every part is designed with the most accurate measures, tested to its break point, and run through a vigorous point by point quality control inspection. The best way to describe the problem is if I was to buy a new concrete press to make more cylinders for U. S. Steel Inc. Many years pass and wear and tear breaks the machine down to running slower and sometimes is not running.
Another problem to this is if I send one of my workers to make more cylinders on the line and he gets hurt or worse dies. Personally I would be liable due to my negligence to properly fix the machine. My morals about killing someone would be questioned and the best possible “good” outcome would be lost. Often I will think for the worst like my Dad says, and “if nothing happens then I lose nothing. ” The cause of the problem is “Due to the materials used, wear, and environmental conditions, these surfaces may, over time, begin to stick and release instead of operating smoothly. So one must understand that much like an erosion of land, from rain, snow, wind and other elements in weather, vehicles themselves include materials that over time will wear down. The worst case is that the acceleration of speed, “In some cases, friction could increase to a point that the pedal is slow to return to the idle position or, in rare cases, the pedal sticks, leaving the throttle partially open. The problem with the pedal is written well and explains that Toyota is trying to find some good to make their problem make sense to the general public.
The blaming game is still a part of business that exists. When problems arise it’s always easy to blame human error on another company. The number one car company announced its, “decision to blame its widening sudden-acceleration problem on a gas pedal defect came under attack Friday, with the pedal manufacturer flatly denying that its products were at fault.
” Here comes a much well known company playing the bully and the small business CTS Corp. of Elkhart, Indiana; standing their ground. No company has the right to bully another around especially in terms of providing quality products.
What’s really interesting from the Federal vehicle safety records are the statistics, “Of more than 2,000 motorist complaints of sudden acceleration in Toyota and Lexus vehicles over the last decade, just 5% blamed a sticking gas pedal, the analysis found. ” Some sort of red flag again should be thrown up and a reevaluation of the problem must be taken. The problem should be focused on what is the primary problem that is causing rapid acceleration and fixing the problem. Anyone knows that a majority is fifty one percent and only five percent meaning the problem still exists.One must own up to his or her faults in terms of their work. Once again there is more statistics that says, “What’s more, the NHTSA has conducted eight investigations into sudden-acceleration problems in Toyota vehicles over the last seven years, none of which identified a sticking pedal as a potential cause.
” Whether the CEO feels like blaming any part because it a temporarily fix, lives are at stake. Without the customers everyone employed including him would be out of a job. Serious action must be taken and this game of cat and mouse must be stopped. For every action there is a reaction to that particular event.Aristotle “now turns to consider the conditions under which a man is held responsible for his action” (p193).
In other words a man or women become responsible for the actions taken whether their good or bad. There are two types of actions, “It is only for voluntary actions that men are praised or blamed. ” For example if I made an action such as ordering more materials for the lumber yard, my boss might praise me for my ability to recognize the shortage, but most importantly order more materials. Should I decide to be negligent and do nothing then my boss would blame me for not ordering more materials.
The other, “Actions are involuntary if they are due either to compulsion or to ignorance” (pg193). Dealing with ignorance is the lack of knowledge or education. Toyota may need to get all their facts straight in line before they start blaming floor mats and gas pedals as the reason for sudden unintended acceleration. By looking at both actions my personal opinion is the big red giant (Toyota) took an involuntary action because they have never been faced which such a big problem in their 52 year history as this and it would be unlike them to tell 2. 3 million or more to all stop driving your vehicles now.The solution may seem simple if it actually remedies the problem. The process will involve, “A precision-cut steel reinforcement bar will be installed into the assembly that will reduce the surface tension between the friction shoe and the adjoining surface. ” With this addition the pedal has no possible way of surprisingly accelerating.
One approach that could be taken would be to take a closer look at quality control and steps that could have prevented the problem from happening. Again if Toyota is to save its reputation then they will have to work with the communities and not just their artificial man style of business.Honesty is the best policy in terms of working throughout the company and communities. Franklin D. Roosevelt once said “we can only fear fear itself” and he was right because decisions must be made that are timely, honest, caring, and understanding. For example The Ford Pinto was a car that if examined more closely in terms of safety and had it not been just about profits maybe more lives would have been saved. Feedback was given mentioning, “When tests were made in 1970 and 1971, and a memo was written stating that a $6.
65 modification could make the gas tank safer, that was an engineering assessment” (p 183).The engineer or engineers wrote the memo did so in an ethical way, but management could have taken steps that would have made the car safer and decreased injuries and death. In other words Ford was willing to act involuntary because they wanted to pretend as if they didn’t know anything was wrong. Based on morals they never were raised on the morals of one should not kill thy neighbor. They had the chance to be honest about the information they received about the gas tank, but without a doubt “Ford still claims today that its gas tank was as safe as the accepted standards of the industry at that time” (p 183).Being Dishonest to customers, and employees well not only paint a bad reputation, but will decrease consumer confidence in ones products. Communication seems to be the key to understanding that there were no barriers to communication between employees and management that would have further helped fords problem. The company document released said, “A memo recommends that rather than making any changes Ford should wait until 1976 when the government was expected to introduce fuel tank standards” (p 182).
What in the world would constitute Ford to act in such a way that the best possible outcome would not be possible? One catch to being in mgmt is that For example I have been told that increasing share holder wealth is important, but lives are variables we can’t replace. Toyota again will have to go back to the drawing board. They will have to have a sense of community that involves everyone from family, friends and the community as a whole. Even if they are blamed or praised acting voluntary out weights the consequences of lives lost or effected because of the injuries to their continuing problem.A strict code of ethics should not just hang from their wall, but be implemented and practiced daily. The mission statement should be taken serious because the writing not only lets the customers know why Toyota is in business, but reminds them too of what they stand for and want to provide every single day.
The time in which everything was done from the recall to apology should be made as soon as humanly possibly. For example if one makes a mistake and has to apologize it should be in a timely fashion to show care and understanding.