1) Mishandling of customers goods and making way at times with some valuables: Baggage mishandling remains a large and growing headache for the industry, estimated in the billions of dollars for lost luggage claims and recovery service costs. The costs of passenger frustration are harder to nail down, but just as worrying. At times customer’s luggage is mishandled to the extent the customer has to discard the suitcase or the carton in which the goods were in. It is also seen that valuables go missing/damaged.
Example: A few months back a relative of mine who has traveled in the past in Indigo airlines faced a situation which no customer would want to face especially traveling by air. He was traveled from Lucknow to Hyderabad on 11-02-2011 by flight 6E 309. When he went to take his baggage on arrival at Hyderabad airport , the locks were not there and the bag was torn off. Immediately he went to the Baggage enquiry counter and showed the condition of the baggages. The Customer Service Agent (a Lady) asked him to check the items and tell her what is missing.
It was not possible to check the baggage’s there itself and tell what was missing. This did not happened with him the first time. This is the 2nd incident which he faced with Indigo airlines and that was the reason he intentionally put locks on both his baggages. The 1st time he lost a mobile in spite of logging a complaint nothing happened. This time again the same thing happened despite of putting locks in the baggage. Following are the items which went missing from the baggage’s: 1) Levis Jeans (Blue Colour) – 1 No. worth Rs. 2500 2) Old Navy Jacket (Grey and yellow Colour) – 1 No. worth Rs. 200/- 3) Dry fruits gift box – 1 No. worth Rs, 500 4) Nike Shoes (White colour) – 1 Pair worth Rs. 2200/- 5) Gift items worth Rs. 3500/- Total items cost which I lost this time is more that Rs. 9500/-. Thankfully he kept his digital camera in my cabin luggage. 2) Charging high rates when one airline goes on a strike and causing inconvenience to the customer. •The customer is asked to pay double the airfare for travelling to his/her destination and inspite of this is unable to find an empty seat in other airlines. The airlines takes advantage of the people’s helplessness and charges double.
Customers complain that they are ready to pay more but all the flights are jam-packed. •Researchers at the University of California at Berkeley say they’ve figured it out. They dug through the paperwork airlines filed for 8,269 delayed domestic flights. The researchers crunched the numbers and found that half-empty flights are much more likely to be canceled during foul weather than full flights. But it gets worse: Your flight is more likely to be canceled during a storm if you have fewer business class passengers on board than other planes at the gate do.
When Dr Jing Xiong factored in each plane’s average ticket price, she found that airlines may discriminate against flights with lots of passengers who bought discounted tickets. She showed that flights on one airline with full business class sections were rarely canceled, while flights stuffed mostly with economy class passengers were often grounded. While it’s the job of the FAA and air traffic controllers to decide how to make the best use of airspace during weather delays, airlines are often given chances to decide which planes should be grounded and which ones should fly.
The total money spent by the passengers on tickets appears to be one of the things an airline keeps in mind when canceling a flight 3) Limited experienced pilots: A few months back a news channel carried out a sting operation where it was found that an agency that provides pilots to airlines were recruiting limited experienced pilots. Most young, inexperienced pilots use the regional as a stepping stone to the major airlines. New rules would create safer skies Creates a Pilot Records Database to provide airlines with fast, electronic access to a pilot’s comprehensive record.
Mandates that any website selling airline tickets must disclose the air carrier that operates each segment of the flight. 4) Air craft run ways which are not up to the standards: Air travel has become so popular that you will hardly find a place on earth, where you cannot reach by air. This obsession with air travel has led to mushroom growth of airports around the world. When you will look at the pictures below, you will ask yourself this question. “What on earth, they were thinking, when they put that landing strip there? ” Shimla Airport: The length of the runway is about 3,800 feet.
The airport has no ground lighting facilities. It’s surrounded by mountains and trecherous weather, including lots of rain. If a plane were to skid or miss the runway, it would probably crash into the mountains. Because of the tight conditions, only small aircraft like 18-seat aircrafts can operate from Shimla Airport. Aircraft such as military AN-32s or larger jets can’t land here as they require much longer runways. A few months back the Mangalore accident that happen was because the length of the run way was small. It overshot the runway falling over a cliff and caught fire.