An ethical Dilemma arises in a situation concerning right or wrong when values are in conflict. Managers and employees are the moral agents who must make ethical choices Decisions about advertising, operations, and Internet usage are all dilemmas you might face. Dilemmas that require an ethical explanation are quite common at work. Both employers and employees have to face dilemmas in an organization. Conflicts are bound to arise when an organization has people who are diverse in nationality, age, education, race, religion, sex, socioeconomic status and employment experience.
The most common ethical dilemmas at work include power, authority, confidentiality, honesty and loyalty. While resolving these dilemmas, both the employer and the employee have a different perspective. Employers are often found to be stubborn. According to them, their actions are in the best interests of the organization and are according to the legal code of conduct in the company. Employers never tend to disclose the reasons that lie behind their behaviors.
However, they need to develop the skills and experience required for tackling ethical dilemmas. They should assess the situation while taking a neutral stand. Analysis would be proper if they are able to locate the root cause of the conflict. Decisions should be taken after consultation with the affected parties. The consequences of the decision should be analyzed and explained to the management. The perspective of the employees in an organization is always in a dilemma.
The employee does not even know how to work since organization beliefs and values are often kept confidential and are not revealed to the employees. However, it is the responsibility of employers to clearly describe the goals, objectives of the organization to the employee if they are expecting to create a harmonious and acceptable working environment. Employees should be trained to resolve conflicts. From: Dina Nabil Nounou To: Dr. Mohamed Taher Afreximbank has a blend of two communication cultures: Need to know: Communication in our organization is strictly on a need-to-know basis as managers determine what employees need to know. After Management meeting mangers derived decisions from top management and then disseminates decisions /information to their employees and they inform employees with all required actions for each one. Employees can raise questions to clarify any enquiries they may face. The managers make all important operational decisions, inform employees, and then clarify what is required by responding to questions.
Information sharing encourages conformity to policies, procedures and standards. Managed process: The leadership in our organization has installed a structured communication system that is designed to effectively manage formal communication media and process. Communication management is largely top-down. Managers usually make the decisions, but frequently after seeking the views of employees. Managers have received some basis communication skills training but aren not held accountable for results.